The Veterinary Receptionist Podcast™

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🎙️ Episode Description

The Veterinary Evolution: 5 Counter‑Intuitive Truths Shaping the Future of the Clinic

Veterinary medicine isn’t “returning to normal”—it’s evolving. As the post‑pandemic surge gives way to a prolonged economic contraction, many clinics are feeling the drag of 2025 like wading through waist‑deep water. This episode breaks down the five counterintuitive truths reshaping the profession and offers a strategic roadmap for navigating the season we’re actually in.

We explore why the long‑held “recession‑proof” myth has officially cracked, how the industry’s economic cycle lags seven years behind the broader market, and why this Recovery Phase is the moment to plant—not retreat. You’ll learn how behavioral pharmacology heals emotions rather than suppressing behavior, why neurodiversity is an untapped surgical and creative superpower, and how voice‑first AI is shifting documentation from burnout to breakthrough.

Finally, we unpack the rise of Millennial leadership and the shift toward “Followership”—a collaborative, emotionally intelligent model where trust, shared purpose, and constructive conflict drive performance.

Whether you’re a CSR, technician, practice owner, or manager, this episode gives you the psychological, economic, and technological clarity needed to lead boldly into 2025 and 2026.

Hosted by: The Veterinary Receptionist (@thevetcsr) Guests: Amy Cohen & John Andersith Series: Deep Dive — Veterinary Gossip From the Lab Next Door

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