Thespa.coach

spa culture, core values, communication, accountability, hiring, client experience, culture code, spa business, leadership, team dynamics

In this episode of the Spa Coach podcast, Jamie discusses the importance of cultivating a positive spa culture. She emphasizes that culture is not just about superficial elements but is deeply rooted in daily behaviors and interactions. Jamie outlines how to define core values, establish healthy communication, and ensure accountability within the team. She also highlights the significance of onboarding and training new hires to align with the spa's culture, the necessity of hiring for cultural fit, and the impact of a positive culture on client experiences. Finally, she provides actionable steps to create a Spa Culture Code that can guide the business towards sustainable success.takeaways

• Culture is how your business feels to staff and guests.
• A toxic culture undermines even the best business practices.
• Core values should guide decisions when leaders are not present.
• Healthy communication fosters a supportive work environment.
• Accountability is about clarity, not punishment.
• Onboarding should instill cultural values from day one.
• Hiring for culture fit is crucial for team dynamics.
• Positive internal culture translates to positive client experiences.
• Daily moments reinforce a sense of belonging in the workplace.
• It's never too late to redefine your spa's culture.

Homework: you already know it, sis. write that culture code! let me know how it goes!~Jamie