In the latest episode of "The Scalpel of Truth," host Lisa Krauss, known as the "Bitchin' Beautician," cuts through the niceties and gets down to the nitty-gritty of working with family members in the medical aesthetics industry. With her signature blend of sass, savvy, and a sprinkle of salty language, Krauss dishes out hard-earned wisdom from her 30 years in the business.

From the husband-wife duo to the sibling rivalry, working with relatives can be a tricky tightrope to walk. Krauss doesn't mince words as she shares cautionary tales of family dynamics gone awry in the med spa setting. She emphasizes the importance of setting clear boundaries, maintaining professionalism, and leaving personal baggage at the door.

But what happens when a family member's work performance is lackluster? Krauss offers up scripts for those awkward conversations, stressing the need to approach the situation as colleagues first and family second. She also tackles thorny issues like financial decisions, work-life balance, and the dreaded question of what to do when it's time to cut a relative loose.

While working with family can be a popular business model in the industry, Krauss warns that it's not for the faint of heart. She urges med spa owners to take a long, hard look at their family affairs and to seek honest feedback from their team - even if it means opening up a can of worms.

So, grab a stiff drink (or maybe just a strong cup of coffee) and tune in as Krauss slices through the complications of family-run med spas with her signature sharp wit and no-nonsense advice. Your business (and your sanity) just might thank you.

In this week's Rantaroonie, Leisa Krauss tackles a crucial issue in medical spas: lack of treatment room preparation. She explains why fully stocked and set up rooms are essential for providing a professional, high-quality experience.

Bottom line? Stake the stink!

In the competitive medical aesthetics industry, flawless preparation is a key differentiator. Treatments are not necessities! So providing a "magical experience" is crucial for patient retention. Frequent interruptions reduce the perceived value of these pricey services.

Rantaroonie reminds med spa professionals that investing time upfront to get fully set up pays dividends in client satisfaction and business growth.

In our first sharp-tongued episode, Leisa Krauss, the Bitch’n Beautician, slices and dices the difference between "Paycheck Collectors" and "Business Builders" in the medical aesthetics industry. Brace yourself for some seriously salty language as Leisa unapologetically calls out the 30% of service providers, managers, and owners who she believes don't deserve to be in the industry.

Leisa breaks down the telltale signs of Paycheck Collectors, including lack of initiative, minimal effort, low engagement, frequent absenteeism, resistance to feedback, clock-watching, lack of patient focus, resistance to change, poor collaboration, and no interest in professional development. She emphasizes the importance of identifying these individuals early on to prevent them from eroding your practice's foundation.

On the flip side, Leisa celebrates the qualities of Business Builders and Revenue Generators, such as proactive engagement, high patient satisfaction, strong work ethic, excellent communication skills, initiative for learning, adaptability, strong collaboration, results-oriented mindset, patient retention efforts, marketing savvy, innovation, and leadership qualities.

Leisa urges owners and managers to take a hard look at their own behaviors and create a thriving environment for their A-game players. She doesn't hold back when calling out doctors who show up late, leaving patients waiting, and stresses the importance of rewarding and celebrating Business Builders to prevent them from becoming your competition.

Get ready for a no-holds-barred episode that will have you reevaluating your team and your own behaviors. Leisa's sharp insights and unapologetic delivery will leave you inspired to cultivate a team of Business Builders and give the boot to those Paycheck Collectors weighing you down. Tune in now and stay sharp, focused, and fabulous!