In this all-women edition of The Robbins Podcast, Taylor (Sales), Kayla (Service Manager), Charity (Dispatcher), and Michelle (President) talk candidly about getting into HVAC, learning the craft, and thriving in a fast, customer-focused company. They cover:

• Why culture and people drew them to Robbins—and kept them here
• Surprises from the field: refrigerant isn’t water, maintenance really matters, and why “simple” systems aren’t simple
• Real challenges women face on roofs, in mechanical rooms, and on phones—and the confidence it takes to push through
• How organization, communication, and empathy transform a service call
• Training, NATE certifications, and pairing the right tech with the right customer
• Why more women should join the trades

If you’ve ever wondered what great HVAC service looks like behind the scenes—or why customers become friends—this one’s for you. Show notes / key points (bullets)

• Intros: roles in sales, service, and maintenance coordination
• What attracted them to Robbins: people, integrity, growth path
• Field realities: ladders, rooftops, parts, and safety
• Maintenance = longevity: commercial units can “run” the equivalent of 140k miles/year
• Customer experience: notes, context, and matching techs to communication styles
• Women in HVAC: confidence, organization, and empathy as superpowers
• Training: NATE testing cadence, factory education, and standards
• Culture: doing it right, every time, without fanfare

Summer’s in full swing, and the Robbins crew is leaning into everything the season brings—long days, family vacations, and full-blown AC season chaos. In this episode, the team shares favorite summer hobbies and what they enjoy most about their work during the busiest time of year. The conversation turns thoughtful as they discuss training standards, factory certifications, and the real-life value of doing the job right for customers who may never know just how much expertise goes into a seamless service call.

They also share the books and podcasts that are helping them grow as people, parents, and professionals—including reflections on self-improvement, communication, and how Robbins continues to raise the bar for HVAC in the Four Corners region.

In this episode of The Robbins Podcast, the team sits down to talk about the real concerns homeowners face when it comes to heating and air conditioning. From the rising costs of system replacements to refrigerant changes and the impact of AI like ChatGPT, we break down what you need to know. We also share how Robbins keeps customers informed, comfortable, and confident—whether you're calling for service, walking through our doors, or just looking for honest answers.