The Retail Mean Girl Effect: Why Culture Matters More Than Sales Goals
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About this listen
In this episode of Sorry, It’s Discontinued, Hilary gets real about the “Mean Girl” energy that can take over retail counters, back rooms, and even leadership meetings — and how fear-based goals, gossip, and competition can destroy teamwork.
From luxury beauty floors to corporate sales meetings, Hilary unpacks what really happens when kindness gets mistaken for weakness — and why choosing grace, empathy, and integrity will always be the ultimate power move.
💄 She dives into how company culture shapes this behavior, what happens when fear replaces trust, and why brands like Sephora, Rare Beauty, Costco, and H-E-B prove that kindness isn’t just good energy — it’s good business.
This episode explores how you can protect your peace, build genuine community, and rise above the mean-girl chaos — one smile and one act of kindness at a time.
👑 Because being mean might get attention… but kindness? That’s the real crown.
💋Have a discontinued favorite or retail story? Share it with Hilary here!
Support the show
If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.
You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.
This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.
Thank you for being here 💄
 the website: www.sorryitsdiscontinued.com
Connect with me: 
Instagram & TikTok: @sorryitsdiscontinued 
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