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In this episode, Rob and Andrew explore a quirky section of the Residential Tenancies Act - Section 91ZK. What is it? And when will you use it?

This is a must-listen for property managers.

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What does great leadership look like in today’s property management landscape—and how do you sustain it over the long term?

In this episode, Andrew Nguyen sits down with Rachel Atkin from Harcourts, a seasoned industry leader with over two decades of experience. Rachel shares her journey into property management, the pivotal moments that shaped her career, and the people who influenced her leadership style along the way.

The conversation goes beyond career stories, diving into the real challenges leaders are facing right now—from navigating team pressures to adapting to an evolving industry. Rachel offers honest insights into the most common mistakes leaders make today, and how these can impact team performance and culture.

If you’re leading a team—or aspiring to—this episode is packed with thoughtful insights and real-world guidance from someone who’s been there and done it.

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Where does fair wear and tear end… and damage begin?

Andrew Nguyen and Robert Gallo explore this critical distinction and why it continues to create confusion across the industry.

More importantly, they share how property managers can use this understanding as a practical tool to guide conversations, reduce conflict, and make better decisions when it matters most.