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The New Playbook: AI and Workforce Readiness

The New Playbook: AI and Workforce Readiness

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On this episode, we welcome Nan Li, an experienced AI and machine learning leader at Nationwide. Nan shares her insights from years of enabling AI and machine learning adoption within large enterprises, with a focus on workforce readiness, human-AI interaction, and operating model design.

We explore how enterprises are evolving to support AI adoption beyond technical teams, highlighting the shift from centralized innovation to more distributed, domain-embedded use. Additionally, we examine the emerging personas within an AI-enabled workforce—builders, users, and protectors—and the cultural and structural changes required to empower each group. From democratizing low-risk use cases to managing risk in high-impact workflows, we offer a practical look at how organizations can build an AI-ready workforce in a responsible, scalable way.

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