The Modern Hotelier cover art

The Modern Hotelier

The Modern Hotelier

By: David Millili & Steve Carran
Listen for free

About this listen

Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.David Millili & Steve Carran Economics Management Management & Leadership Social Sciences Travel Writing & Commentary
Episodes
  • #223: Traditional SEO is OUT: How Hotels Can Get AI-Ready | Fredrik Sjoberg
    Oct 23 2025

    In today's episode, hosts Steve Carran and David Millili sit down with Fredrik Sjoberg, the visionary CEO and founder of Maison — an AI-driven platform revolutionizing how hotels interact with guests and manage their digital presence.

    Fredrik's story is extraordinary — from acting on national TV and earning a Ph.D. at Harvard to leading hotel chains and founding two hotel tech companies. He shares how his diverse background shaped his leadership style, why AI will redefine hospitality forever, and how Maison helps hotels tackle labor shortages, improve upsells, and become “agent-ready” in the AI era.

    What You’ll Learn:

    • How AI is transforming the hospitality and travel industry
    • Why traditional SEO is dead (and how hotels should adapt)
    • How conversational booking and AI agents will replace websites
    • The importance of structured hotel data for discovery and direct bookings


    This episode is sponsored by Maison: https://www.maison.cx/

    Watch the FULL EPISODE on YouTube: https://youtu.be/D1KdWNEIC78


    Links:
    Fredrik on LinkedIn: https://www.linkedin.com/in/fredrik-sjoberg-6851174/

    Maison: https://www.maison.cx/


    For full show notes head to: https://themodernhotelier.com/episode/223

    Follow on LinkedIn: https://www.linkedin.com/company/the-...

    Join the conversation on today's episode on The Modern Hotelier LinkedIn page

    Connect with Steve and David:
    Steve: https://www.linkedin.com/in/%F0%9F%8E...
    David: https://www.linkedin.com/in/david-mil.

    Show More Show Less
    40 mins
  • #221: Smart Hospitality Integrations that Improve the Guest Experience | with Will Gilbert
    Oct 16 2025

    On today's episode, hosts Steve Carran and David Millili sit down with Will Gilbert, Co-Founder of Bodhi, at the company’s Training and Testing Center in Fort Lauderdale, Florida. Bodhi is transforming hospitality technology with a manufacturer-agnostic platform that unifies every system in a hotel—from door locks and lighting to PMS, POS, and housekeeping—into one seamless interface.

    Will shares how Bodhi is solving one of the biggest challenges in the industry: fragmented hotel technology. Discover how their platform ensures 100% guest satisfaction through real-time system monitoring, predictive maintenance, and their suite of AI tools — including GuestGPT, Super Agent, and BodhiGPT — that proactively enhance both guest experience and hotel operations.

    From building a state-of-the-art testing lab to expanding into multifamily, office, and healthcare sectors, Will gives us an inside look at Bodhi’s mission to redefine the way spaces connect and communicate.

    Tune in to learn:

    • How Bodhi integrates all hotel systems into one “single pane of glass.”
    • The role of AI in creating smarter, more responsive guest experiences.
    • How Bodhi’s testing lab ensures reliability and innovation across global installations.
    • The company’s vision to extend hospitality beyond hotels into multifamily and healthcare environments.

    Watch the FULL EPISODE on YouTube: https://youtu.be/85Tti4IPHA8


    Links:

    Will on LinkedIn: https://www.linkedin.com/in/will-gilbert-0348586/
    Bodhi: https://www.gobodhi.com/


    For full show notes head to: https://themodernhotelier.com/episode/221

    Follow on LinkedIn: https://www.linkedin.com/company/the-...

    Join the conversation on today's episode on The Modern Hotelier LinkedIn page

    Connect with Steve and David:
    Steve: https://www.linkedin.com/in/%F0%9F%8E...
    David: https://www.linkedin.com/in/david-mil.

    Show More Show Less
    10 mins
  • #220: Leading Red Roof: Insights from the Best Budget Hotel Brand | with Zack Gharib
    Oct 14 2025

    In this episode, hosts David Millili and Steve Carran sit down with Zack Gharib, the President of Red Roof, to explore leadership, innovation, and the future of hospitality.

    Zack shares his incredible journey — from growing up in Lebanon and discovering his passion for hotels, to leading one of America’s most recognized hospitality brands. Learn how Red Roof is embracing AI-driven technology, enhancing the guest experience, and building a culture of genuine relationships and real results.

    Discover what it takes to thrive in hotel management, lead through change, and balance guest satisfaction with franchisee success. Zack also opens up about his leadership lessons from Mr. Marriott, his transition from Marriott and La Quinta to Red Roof, and why relationships and culture remain at the heart of hospitality.

    In this episode, you’ll learn:

    • How Red Roof is using AI and Hotel IQ to optimize pricing and revenue management
    • The importance of team culture, leadership, and franchise relationships
    • How technology is transforming the guest experience in 2025 and beyond
    • Insights into Red Roof’s new mobile app, loyalty program, and guest analytics initiatives
    • Why authentic leadership and passion are key to long-term success in hospitality

    Watch the FULL EPISODE on YouTube: https://youtu.be/V8hnpGv2IIA


    Links:

    Zack on LinkedIn: https://www.linkedin.com/in/zack-gharib/
    Red Roof: https://www.redroof.com/


    For full show notes head to: https://themodernhotelier.com/episode/220

    Follow on LinkedIn: https://www.linkedin.com/company/the-...

    Join the conversation on today's episode on The Modern Hotelier LinkedIn page

    Connect with Steve and David:
    Steve: https://www.linkedin.com/in/%F0%9F%8E...
    David: https://www.linkedin.com/in/david-mil.

    Show More Show Less
    41 mins
No reviews yet
In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.