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The MSP Zone

The MSP Zone

By: Charles Weaver
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 Weekly discussion of news, events, and topics of interest to the global managed services professional community. The series will have the latest and most relevant discussions in managed services and cloud computing, featuring special guests and notable figures in the profession.Charles Weaver
Episodes
  • The MSP/AI Paradox

    The MSP/AI Paradox
    Mar 17 2026
    Most MSPs are chasing AI, but the real game-changer isn't just the tool — it's who you are as a provider. Are you reactive, firefighting, inconsistent? Or proactive, scalable, and prepared to harness AI’s true power?In this bold episode, Charlie Weaver exposes the paradox that’s holding many MSPs back: the more reactive you are, the harder it becomes to succeed with AI. He reveals why foundational habits—like documented processes, standardized tech stacks, and proactive practices—are your secret weapons. When you level up these elements, AI becomes a force multiplier, not a burden.Discover the Steve Rogers Effect: why your MSP's inner core determines your AI success. Charlie breaks down how reactive MSPs face an uphill climb, fighting unstable data and chaotic workflows, leading to wasted effort. Meanwhile, proactive MSPs, with mature processes and predictability, unlock AI’s potential fast—turning challenges into scalable growth and efficiency.You'll learn the true foundation for AI adoption: discipline, process, and cultural readiness. This isn't about the latest tools; it's about your mindset. Whether you're on the brink of AI or just getting started, this episode empowers you to transform your MSP from reactive chaos to proactive strength — because AI reflects who you are, not just what you have.This is your wake-up call to move beyond reaction, embrace discipline, and let AI amplify your core competencies. Perfect for MSPs hungry for transformational growth in 2026 and beyond. Are you ready to unlock AI’s full potential? Hit play, and start becoming the MSP you've always wanted to be.
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    21 mins
  • An Interview with Steve Shattuck of GoTo

    An Interview with Steve Shattuck of GoTo
    Mar 11 2026
    Unlock the truth behind the comeback of LogMeIn and what it really means for MSPs in 2026! Is your current tech stack ready for the game-changing next chapter? This episode explodes the myths, reveals insider strategies, and shows you how the industry’s most powerful brands are reshaping the future of managed services—and how YOU can position yourself to win big.MSPs and VARs, listen UP—the landscape is shifting faster than ever. Steve Shattuck from GoTo pulls back the curtain on their bold comeback, their laser focus on high-impact, world-class products like LogMeIn Rescue and Resolve MSP, and the game plan to make you more profitable and secure in a cyber-aware world.We break down: • The revival story of LogMeIn—why they brought back their iconic brand in 2025 and what that signals for the MSP ecosystem. • How GoTo’s dual-brand strategy simplifies your options and skyrockets your competitiveness. • The real reason why MSP-focused tools are getting smarter—AI’s secret role in automating security, saving time, and boosting profits. • The new partner programs launching in 2026 designed to scale your growth and deepen your strategic relationships. • Lessons learned from a decade of vendor consolidation—how to avoid the common pitfalls and leverage selective best-of-breed solutions. • The urgent need for security-first, zero trust approaches in today’s threat landscape—MSPs are the frontline, and the stakes have never been higher. • Why treating MSPs like true partners, not just customers, is the key to long-term success and mutual growth.If you’re an MSP or VAR feeling the pressure of an ever-changing tech world—and hungry for insights that actually move the needle—this episode is your essential playbook. Get inspired, get informed, and get ready to lead your business into a future where you control the narrative.Ready to see the industry from the inside out? Hit play—your next big move starts here.This episode is a must-listen for anyone serious about thriving in the MSP space with
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    41 mins
  • Cyber Attacks or Cyber Negligence: What is Inevitable vs what is Preventable

    Cyber Attacks or Cyber Negligence: What is Inevitable vs what is Preventable
    Mar 4 2026
    Most cyber incidents are not the result of sophisticated attacks; they are often failures of basic cyber hygiene. But why do so many organizations continue to overlook the fundamentals? In this heart-pounding episode, Charlie Weaver and cybersecurity expert Corey Munson unravel the myth of sophistication and reveal how preventable most breaches truly are. This is not about flashy new tools or complicated techniques; it is about returning to the fundamentals that every MSP and business owner needs to master. You will learn why 90 percent of breaches can be prevented by straightforward, affordable actions such as patching, managing remote desktop protocol, and controlling user access. The episode explores why we are still stuck in basic cyber hygiene practices in 2026. Corey shares actual examples, from citywide cybersecurity failures to legal challenges, demonstrating the risks of calling incidents “sophisticated attacks” when they are actually preventable. You’ll learn how public policy, insurance, and legal landscapes are shifting, making cybersecurity accountability more crucial than ever. The stakes aren’t just technical, they’re financial, legal, and cultural. This episode will redefine how you see cyber defense: it’s not about fighting supervillains, but about relentless, foundational discipline. This episode is essential listening for MSPs, business owners, and cybersecurity advocates who are ready to break the misconception that only advanced threats cause breaches. Consider this your call to action, because prevention starts with recognizing and addressing the basic steps that are often overlooked. Are you engaging in these critical discussions? Do your clients realize they have the power to protect themselves and are not simply at the mercy of cyber threats?If you are done accepting the excuse of sophisticated attacks and want practical, meaningful change, this episode is exactly what you need. Press play and take charge of your cyber hygiene transformation now.
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    44 mins
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