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The MSP Zone

The MSP Zone

By: Charles Weaver
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 Weekly discussion of news, events, and topics of interest to the global managed services professional community. The series will have the latest and most relevant discussions in managed services and cloud computing, featuring special guests and notable figures in the profession.Charles Weaver
Episodes
  • MSPs and the vCISO Challenge: Defining Boundaries

    MSPs and the vCISO Challenge: Defining Boundaries
    Jan 26 2026
    Most MSPs have been silently playing in the security space for decades—so why are clients now demanding they act as CISO? In this eye-opening episode, Neil Holm and Travis Springer unravel the evolving role of managed service providers entering the C-suite. They reveal how MSPs have long been high-level security players, often advising clients on strategic cybersecurity decisions without formal titles. But as regulatory pressures, cyber insurance, and boardroom demands accelerate, MSPs are caught at a crossroads: continue as trusted advisors or risk overstepping into roles that could create conflicts of interest.You’ll discover how MSPs can effectively influence executive-level security without crossing ethical boundaries. Neil and Travis share real-world insights on the limits of MSP involvement in policy, risk management, and assessments like pen testing—and why certain activities should always be referred out. They break down the subtle line between helpful advice and operational risk, revealing how to stay in the driver’s seat while avoiding the pitfalls of assuming responsibilities that aren’t yours to take. From the myths of “virtual CISO” to the regulatory and insurance-driven demands shaping today’s MSP practices, this episode equips you with practical strategies for staying compliant, credible, and confident.This conversation also highlights the critical need for strategic partnerships, clear scope boundaries, and honest assessments of what your MSP can and shouldn’t do. Whether you’re an MSP active in cybersecurity or contemplating your next move into the executive arena, you’ll leave with a sharper understanding of how to add value without inviting unnecessary risk. Perfect for MSP owners, security practitioners, and executives navigating the complex marriage of managed services and cybersecurity leadership—this is your essential guide to operating ethically and effectively at the highest levels.Hosts Charles Weaver, Neil Holm of Impact Business Technology, and Travis Springer of Sagiss, explore the gray zones of MSP leadership, offering a grounded perspective on the legal, ethical, and practical limits of client engagement. Tune in to stay ahead of the curve and confidently define what it means to be a trusted security advisor in today’s high-stakes environment.
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    54 mins
  • Preparing for AI Regulation

    Preparing for AI Regulation
    Jan 13 2026
    In this episode of MSP Zone, Charles Weaver and Rob Scott delve into the complexities of AI regulation and its implications for managed service providers in 2026. They discuss the role of MSPs in navigating these changes, the potential impact on national security and economic competitiveness, and the importance of staying informed about AI legislation. Tune in to explore how AI is transforming the managed services industry and what lies ahead for MSPs.
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    27 mins
  • You Can’t Sell What You Can’t Describe

    You Can’t Sell What You Can’t Describe
    Dec 22 2025
    In this episode, Charles delves into the critical importance of having a clear and compelling message for managed service providers (MSPs). He emphasizes that without a well-defined message, even the best sales tactics can fall short. Charles shares practical steps for MSPs to develop a strong messaging framework that resonates with business decision-makers, ultimately driving revenue and growth. Tune in to learn how to transform your MSP's message from focusing on features to highlighting impactful business outcomes.
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    25 mins
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