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The L&D Blueprint

The L&D Blueprint

By: The L&D Blueprint
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 Welcome to the L&D Blueprint, where we provide the building blocks to great customer service, learning engagement, and development. Join us as we discuss our growth blueprint! The L&D Blueprint is partnered with Inktel L&D, a training and professional development service offered through Inktel Contact Center Solutions. Follow us on social media (Instagram: @Inktelld) to learn more!The L&D Blueprint Personal Development Personal Success
Episodes
  • Leading and Coaching Success

    Leading and Coaching Success
    Jul 2 2025

    Join us and guest Josh Price as we break down what it really means to lead like a coach—from building trust to personalizing recognition and guiding growth. Real talk. Real tips. Real leadership.
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    26 mins
  • Advocacy in Customer Service

    Advocacy in Customer Service
    Mar 20 2025

    Join Frances and Carolyn as they dive into the exciting world of customer advocacy! Discover how going beyond basic customer service can transform your business, build lasting relationships, and create loyal customers. Tune in for actionable tips and inspiring examples that will elevate your customer interactions to the next level!

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    16 mins
  • Above and Beyond

    Above and Beyond
    Jan 8 2025

    Drawing from her background in Client Services, guest speaker Maria Elias shares excellent tips for personalization, intentionality, and asking the right questions so that we can be "Above and Beyond" with our customer service.

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    16 mins
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