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The Impact Room from Douglas Jackson

The Impact Room from Douglas Jackson

By: Douglas Jackson
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 Are you a business leader or aspiring executive aiming to make a significant impact? The Impact Room from Douglas Jackson is where exceptional, diverse, and impactful leadership wisdom is shared. This podcast, brought to you by Douglas Jackson Executive Search Recruitment Firm, features conversations with top-tier leaders such as CEOs, COOs, Customer Experience Directors, Chief Customer Officers, and other customer-led directors and founders. These leaders share their valuable insights, experiences, and strategies to inspire and educate our listeners. Douglas Jackson is a pioneering recruitment consultant and executive search firm specialising in customer experience and operational transformation executive search. We excel in providing diverse and impactful leadership recruitment and management consultancy services for talent acquisition. In The Impact Room, we invite leaders and subject matter experts from customer-centric,diverse organisations to discuss their ideas, opportunities, and challenges. Our goal is to help educate and inspire our audience, fostering environments centered on continuous development, growth, and collaboration. As part of our commitment to Elevating Talent, we go beyond being an executive search firm. We are dedicated to the development and education of current and future leaders. Through The Impact Room and our exclusive, invite-only Peer-to-Peer Cohorts, we create spaces where leaders and emerging talent converge to learn, share, and challenge each other. Join us to hear from: CEOs Chief Operating Officers HR Directors Chief Customer Officers Customer Service Directors Customer Experience Directors Customer Contact Directors Customer Care Directors Contact Centre Directors Customer Success Directors Customer Insight Directors Resource Planning Directors Chief Data Officers Customer Analytics Directors AI and Data Transofrmational Subject Matter Experts Diverse Leaders Tune in to The Impact Room for actionable insights and transformative ideas that can help you and your organisation thrive. Subscribe now and become part of a community dedicated to impactful leadership and continuous improvement.Copyright 2023 All rights reserved. Career Success Economics
Episodes
  • Managers are getting it all wrong...If you want to lead well, then here's the tools to do just that.

    Managers are getting it all wrong...If you want to lead well, then here's the tools to do just that.
    Jul 7 2025

    In this episode of The Impact Room, Perry Fletcher welcomes Charlie Adams, Director of Customer Success and Experience at Custom Connect, customer experience judge, running enthusiast, and author of It’s Just People: A Manager’s Toolkit.

    Charlie shares the story behind his unplanned journey into customer experience, why he believes most managers overcomplicate what’s actually a people-first job, and how blending practical people skills with emotional intelligence can beat shiny AI promises any day.

    Tune in for actionable advice on leading teams, handling real conversations, and staying resilient, plus why Charlie says, “If you want to lead well, just do the simple stuff better than anyone else.”

    Learn more about Charlie here. https://www.linkedin.com/in/charleshsadams/

    Get Charlies book It's Just People: A Managers Toolkit. https://amzn.eu/d/7S2ZHqQ

    Prefer to watch this episode, you can do that here. https://youtu.be/N1wIq8UL5Kw

    Discover more insights and explore Douglas Jackson’s work supporting leaders who make a difference at www.douglas-jackson.com

    The Impact Room from Douglas Jackson is a Business, CX and Leadership Podcast

    Hear from Founders, Thought Leaders, CEOs, COOs, Chief People Officers, Chief Customer Officers, Director of Customer Experience, Customer Success Directors, Managing Directors and Diversity and CX Advocates in this podcast designed to help inspire and share lived experiences, offering sound advice for your personal and career development and to help drive business success and elevate talent.

    Douglas Jackson are a Recruitment Consultancy and Executive Search firm across markets; Insurance. Financial Services, Banking, Utilities. Housing Associations. Retail. Travel. BPO. Telco. SAAS. Diversity. Leadership
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    41 mins
  • Think you know resilience? Think again. Hear from Former Sandhurst Military Academy Coach and Female nutritionist and Leadership Coach - She Thrives Becca Meadows

    Think you know resilience? Think again. Hear from Former Sandhurst Military Academy Coach and Female nutritionist and Leadership Coach - She Thrives Becca Meadows
    Jun 24 2025

    In this episode of The Impact Room, host Michelle Ansell, Managing Partner at Douglas Jackson, welcomes Becca Meadows — ex-Sandhurst Leadership Instructor, British Army Officer, and founder of She Thrives, a women’s health and leadership consultancy.

    Becca reveals why so many leaders get resilience wrong, unpacking the harsh lessons from her time as a senior officer and principal advisor for UK Defence and NATO. She explains why true resilient leadership demands more than self-sacrifice and how ignoring wellbeing quietly erodes performance at the top.

    Becca’s unique blend of military leadership, coaching expertise, and passion for nutrition and lifestyle medicine offers powerful, practical takeaways for any leader wanting to perform at their peak without burning out.

    Key quote:

    “Resilience isn’t a badge you’re born with — it’s a muscle you train, and if you neglect it, it will weaken.”

    This is essential listening for forward-thinking employers, CEOs, HR Directors and aspiring resilient leaders across sectors.

    Contact Becca Meadows - https://beccameadowsnutrition.co.uk/

    Follow Becca On Linkedin (7) Becca Meadows | LinkedIn

    Learn more about the Rekjavic Index Reykjavik Index | My Site

    Follow The Impact Room for more real conversations with leaders who challenge the norm and drive real change:

    Douglas Jackson - The Impact Room

    The Impact Room from Douglas Jackson is a Business, CX and Leadership Podcast

    Hear from Founders, Thought Leaders, CEOs, COOs, Chief People Officers, Chief Customer Officers, Director of Customer Experience, Customer Success Directors, Managing Directors and Diversity and CX Advocates in this podcast designed to help inspire and share lived experiences, offering sound advice for your personal and career development and to help drive business success and elevate talent.

    Douglas Jackson are a Recruitment Consultancy and Executive Search firm across markets; Insurance. Financial Services, Banking, Utilities. Housing Associations. Retail. Travel. BPO. Telco. SAAS. Diversity. Leadership
    Show More Show Less
    39 mins
  • Why Playing It Safe Is Holding Housing Innovation Back

    Why Playing It Safe Is Holding Housing Innovation Back
    Jun 9 2025

    Why Playing It Safe Is Holding Housing Innovation Back with Stewart Davison

    In this episode of The Impact Room, Michelle Ansell is joined by Stewart Davison, Managing Director of Elehan Consulting and Founder of Proptech Peer Group, currenlty Vice Chair of Elim Housing.

    Stewart shares his deep insight into how the housing sector can and must evolve to meet today’s challenges.

    From launching his own SME peer proptech network to calling out the sector’s aversion to risk, Stewart brings a bold and human-centred perspective on innovation. He talks about the urgent need for culture change, psychological safety for intrapreneurs, and rethinking how we approach digital transformation and customer value in housing.

    “If we want people to innovate, we’ve got to make them feel safe to fail, safe to try. Otherwise, we’re just managing projects, not creating progress.”

    Whether you're in housing, proptech, innovation, or leadership, this episode is essential listening.

    Follow Stewart Davison: https://www.linkedin.com/in/stewart-davison-msc-0581b36/

    Elehan Consulting https://elehanconsulting.co.uk/

    Learn more about Douglas Jackson: https://www.douglas-jackson.com/the-impact-room-podcast-from-douglas-jackson/

    Douglas Jackson, we help Founders, Investors, CEOs, MDs, and senior business executives hire more diverse, impactful leaders and subject matter experts who deliver measurable success and stay longer. With two decades of Executive Search recruitment experience, we’ve partnered with global brands, high-growth scale-ups, and award-winning organisations across Utilities, Housing Associations, Insurance, Financial Services, SaaS, Retail, Travel, BPO and Professional Services.

    Show More Show Less
    42 mins

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