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The ITSM Elevate Podcast: Taking Your Service Management to New Heights

The ITSM Elevate Podcast: Taking Your Service Management to New Heights

By: Con Punto y Koma
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 This podcast decodes advanced ITSM/ITIL concepts beyond the fundamentals, exploring sophisticated topics essential for modern service delivery excellence. Dive into digital transformation frameworks, service value system optimization, and integration with complementary methodologies such as DevOps, Agile, Governance, Design Thinking and many others. Each bi-weekly episode translates complex strategic concepts into practical implementation guidance through expert discussions, case studies, and actionable insights that bridge the gap between theoretical knowledge and real-world application for seasoned practitioners and aspiring ITSM leaders.© 2025 Lean IT Group, LLC Economics Management Management & Leadership Personal Development Personal Success
Episodes
  • Digital Maturity Model: Understanding the Five Stages of Business Evolution

    Digital Maturity Model: Understanding the Five Stages of Business Evolution
    Apr 6 2025

    A Digital Maturity Model is a framework that helps organizations assess and benchmark their progress in digital transformation (the digital strategy in ITSM/ITIL® 4) across multiple dimensions. It typically defines progressive stages of maturity—from initial ad-hoc digital efforts to fully optimized capabilities—enabling businesses to evaluate their current state, identify gaps, and create targeted roadmaps for advancement. The model examines capabilities across key areas including strategy, customer experience, operations, technology infrastructure, data analytics, and organizational culture, recognizing that true digital maturity requires holistic transformation rather than merely implementing new technologies.
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    10 mins
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