Episodes

  • The Human Factor Podcast Episode 60: Customer Value: Life On The Front Line with Donna Whittaker

    The Human Factor Podcast Episode 60: Customer Value: Life On The Front Line with Donna Whittaker
    Jul 18 2025
    We’re joined by Donna Whittaker for a behind-the-scenes look at EG On the Move, where human capability isn’t just a concept—it’s a strategic driver. Together, we unpack what it takes to support and empower front-line teams, and why the employee proposition behind them is more important than ever. If you're thinking about how to create standout customer experiences from the inside out, this episode is for you.
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    1 hr and 2 mins
  • The Human Factor Podcast Episode 59: AI and Human: A Co-existence with Brenda Bown

    The Human Factor Podcast Episode 59: AI and Human: A Co-existence with Brenda Bown
    Jul 1 2025
    In this episode of The Human Factor, we step back from the hype and ask a simple but essential question: What is AI, really? We're joined by Brenda Bown to unpack the evolving role of AI in our lives—from innovation and transformation to the fear and uncertainty some still feel. What does AI really mean for humans? How can we design a future where we co-exist and thrive together?
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    1 hr and 1 min
  • The Human Factor Podcast Episode 58: Scaling New Heights (Part 2) with Mike Phelan

    The Human Factor Podcast Episode 58: Scaling New Heights (Part 2) with Mike Phelan
    Jun 18 2025
    In this episode of The Human Factor, we’re joined by Mike Phelan, who draws on his experience at Manchester United to explore how performance is evolving in today’s world. Building on the excellent discussion with Dave Horrocks in Part 1, we take a broader look at the forces shaping performance—across industries and generations. A powerful conversation that challenges how we think about high performance—and what it takes to sustain it.
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    1 hr and 13 mins
  • The Human Factor Podcast Episode 57: Scaling New Heights (Part 1) with Dave Horrocks

    The Human Factor Podcast Episode 57: Scaling New Heights (Part 1) with Dave Horrocks
    Jun 2 2025
    In Part 1, we’re joined by Dave Horrocks from Peak 4, who shares his extensive experience from the world of elite sport. Together, we unpack the intangible nature of performance and how it’s influenced by everything from mindset and culture to technology, data, and generational change.
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    1 hr and 11 mins
  • The Human Factor Podcast Episode 56: Bad Bosses Ruin Lives (or do they!) with Debra Corey

    The Human Factor Podcast Episode 56: Bad Bosses Ruin Lives (or do they!) with Debra Corey
    May 28 2025
    This week on The Human Factor, we’re tackling a bold question: can bad bosses ruin lives? It’s a provocative title—but backed by real research. As we heard in our recent episode with Brian Dow, your immediate line manager can have more impact on your mental health than almost anything else at work. In this episode, we’re joined by Debra to explore the psychology behind leadership, the difference between intent and impact, and the behaviours that define both “bad bosses” and great ones. Packed with stories, reflections, and practical advice, this is a must-listen for anyone who leads—or wants to lead better.
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    58 mins
  • The Human Factor Podcast Episode 55: Making Work a Great Place with Brian Sutton

    The Human Factor Podcast Episode 55: Making Work a Great Place with Brian Sutton
    Apr 17 2025
    In Episode 55 of The Human Factor, we explore a simple but powerful question: what really makes work a great place to be? We’re joined by Brian Sutton, Client Relationship Manager at A Great Place to Work, for an honest conversation about belonging, culture, and the importance of feeling valued and energised at work. Is creating a positive workplace just a nice idea—or a critical factor in boosting engagement, retention, and mental well-being?
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    1 hr and 2 mins
  • The Human Factor Podcast Episode 54: Creating a Climate for Growth with Karl Fitzpatrick

    The Human Factor Podcast Episode 54: Creating a Climate for Growth with Karl Fitzpatrick
    Mar 18 2025
    In Episode 54 of The Human Factor, we return to the world of sport, an industry that often shines a light on key human factors. This time, we’re looking at things from a macro perspective with insights from Karl Fitzpatrick, CEO Warrington Wolves. We explore two big themes: growth—both within the organisation and in team performance, and climate— the cultural environment that shapes how it feels to work there. With research showing workplace culture is becoming a vital metric, and with generational shifts impacting loyalty, Karl shares his approach to building an organisation where people want to join, stay, and thrive.
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    1 hr and 31 mins
  • The Human Factor Podcast Episode 53: Let's Talk About Mental Health with Brian Dow

    The Human Factor Podcast Episode 53: Let's Talk About Mental Health with Brian Dow
    Feb 18 2025
    In Episode 53 of The Human Factor, we dive into the critical topic of mental health—what it is, why it matters, and how we can better support ourselves and others, especially in the workplace. Despite growing awareness, more than 1 in 7 people in the UK say their mental health is at its worst, with young people struggling the most. So how do we break the stigma and create real change? We’re excited to welcome Brian Dow, Chief Executive of Mental Health UK, who shares expert insights on recognising mental health challenges, offering support, and fostering a healthier work environment.
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    1 hr