Ops Quickies – snackable episodes on tech, tools, and systems. 🍿

So many acronyms, but what do they mean!?

This one’s for anyone wondering: what’s the difference between a PSA and an ERP? And which one does your business actually need?

Harv breaks down how both systems bring your operations together – but are built for completely different worlds.

ERPs power product-based businesses with inventory, supply chains, and manufacturing.

PSAs, like Scoro, are built for service businesses that sell time and expertise.

If you’ve ever been told you “need an ERP” – this one’s worth a listen before you sign anything.

And if you’ve got a question about ops tech, PSAs, or Scoro, drop Harv a message on LinkedIn. He might just turn it into the next Quickie.

Ops Quickies – snackable episodes on tech, tools, and systems. 🍿

This one’s for anyone curious about the next big shift in how AI connects with the tools you already use: MCP. Model context protocol.

Harv breaks down what it is (a universal connector for AI), why it matters for ops leaders, and how it could turn your favourite LLM into the control center for your business systems.

He also shares how Scoro’s new MCP server unlocks practical (and pretty mind-blowing) use cases – like summarising client meetings straight into Scoro tasks, or pulling insights across Scoro, Slack, Gmail, and other tools in one prompt.

MCP is brand new, but it’s going to change how we work. Tune in to get ahead of the curve.

Ops isn’t just about keeping the lights on anymore.

As Aušrinė Keršanskaitė, co-founder of Operations Nation, puts it – today’s ops leaders are expected to drive growth, protect culture, and build resilience. And if you’ve ever felt like the “glue” holding everything together without always getting recognition, this one will hit home.

In this episode of The Handbook: The Operations Podcast, Aušrinė joins Harv to talk about the evolution of operations, the community she’s built for ops leaders everywhere, and what it takes to step into leadership with confidence.

Here’s what we get into:

• How so many of us “fall into” operations without a playbook – and how to build one for yourself
• The loneliness of ops roles, and why communities like Operations Nation matter
• Traits that define a brilliant ops leader today – from resilience to influence over execution
• How startups’ scrappy mindset can sharpen your approach to tooling, automation, and scaling
• The real opportunity with AI in ops (hint: it’s not about replacing your team)

Whether you’re a COO, head of ops, or still figuring out your path – this conversation is packed with lessons on how to elevate your role and find support along the way.

Additional Resources:

👉🏽 Follow Aušrinė on LinkedIn: https://www.linkedin.com/in/ausrine/

💡 Check out Operations Nation: https://operationsnation.com/

📣 Get your tickets for cONference 2025 in London (£30 off with code SCORO): https://luma.com/onconference2025

📚 The ON COO Course: https://operationsnation.com/resources/coo-resources

👨🏽 Follow Harv on LinkedIn: https://www.linkedin.com/in/harvnagra/

📈 Measure your business maturity and find out how to get to the next level: https://bit.ly/assess-business-maturity

📬 Stay up to date with regular ops insights. Subscribe to The Handbook: The Operations Newsletter: https://www.scoro.com/podcast/#handbook

➡️ This podcast is brought to you by Scoro, where you can manage your projects, resources and finances in a single system. Sign up for a free trial or a demo at https://scoro.com/demo – and for the VIP treatment, tell them Harv sent you.