Forget about revenue for a moment. Consider how much more profitable your agency would be if you optimized your team’s time and improved utilization. If you could reduce hiring costs by keeping staff for longer. If you understood the leaky buckets in your outgoings and reduced losses like over-servicing through improved best practice.

Manish Kapur, who has over 25 years of experience in creative ops, explains how he streamlines agency operations and boost profit within agencies of all sizes.

You’ll learn how to improve these 4 pillars within your agency:

1. Leadership - develop your leaders and improve staff retention.
2. People - create consistency in performance reviews and offer clear career progression.
3. Financial Management - plan for the future using forecasts and leading indicators.
4. Process - be agile and get your team following best practices.

Follow Manish on LinkedIn: https://www.linkedin.com/in/manishkapur/

Follow Harv on LinkedIn: https://www.linkedin.com/in/harvnagra/

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Our new podcast The Handbook: The Agency Operations Podcast endeavours to create more community for agency operations people – a place where we can hear from our peers and other experts on best practice, experiments, successes and sometimes failures – and also a place to celebrate our journeys into operations.

Before we kick off with the interview series, Harv Nagra, our host, and former agency operations leader talk about his own journey into operations.

Agency ops can be lonely – you might be the only person in your agency that works in operations, and you might end up having to figure things out on your own – rather than having a team of people to support you and bounce ideas off of.

That’s where our new podcast, The Handbook: The Agency Operations podcast comes in.

We’ll be talking to fellow experts and operations leaders about agency life – discussing the challenges keeping us up at night, as well as strategies that help make things run a little bit smoother.

Each episode, we'll have a guest speaker who brings a fresh perspective and gives us plenty of food for thought.