The Future of Customer Service: AI, Automation, and the Human Touch
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The Future of Customer Service: AI, Automation, and the Human Touch
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About this listen
The Enabling Digital with Systems Plus podcast series explores how CIOs and technology thought leaders can capture opportunities by looking at and beyond technology and data to propel their organizations into the digital forefront. The podcast series looks at how independent thought leaders and visionaries from the tech industry across the globe bring their ideas to scale within the business world, sharing innovative, path-breaking insights with our listeners.
We interview experts on trends and best practices for IT leaders with a focus on 21st-century business topics such as innovation, digital transformation, AI, automation, and tech talent.
Our guest, Paul Deaux II, brings over 16 years of leadership experience in the call center space and currently serves as the Director of Customer Service at Mammoth Holdings. With a track record of building customer service operations across industries like HVAC, plumbing, car washes, and telecom, Paul specializes in helping businesses integrate modern technology while maintaining a personal touch. We’ll explore how AI and automation are reshaping customer interactions, the challenges of balancing efficiency with personalization, and what the future holds for customer service.