The First 90 Days of a Customer – What Actually Matters
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The First 90 Days of a Customer – What Actually Matters
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About this listen
The first 90 days can make or break a customer relationship.
In this episode, I share the most common mistakes CSMs make during onboarding—and what to do instead. We’ll talk about how to earn trust, accelerate time to value, and set up customers for long-term success (and renewal).
🎯 What you'll learn:
The biggest pitfalls in early-stage customer journeys
5 things that actually matter in the first 90 days
A simple 30/60/90 framework you can use this week
Let’s turn onboarding into a strategic growth lever—not just a checklist.
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