Are health centers really listening to what patients are saying?

Join Dr. Rhiannon Winsor with guests Kimberly Gonzalez (Manager of Population Health Analytics) and Sam Reinhard (Director of Community Outreach at Sun Life) for a candid conversation about the CAHPS survey — what it is, why it matters, and how to turn survey data into meaningful change.

From identifying hidden patient needs to small shifts in communication that improve satisfaction, this episode explores the real-world impact of listening to the people we serve. Whether you’re in care coordination, operations, or leadership — this is an episode you don’t want to miss.

Topics include:

• What the CAHPS survey really measures
• Why perception matters as much as reality
• Common mistakes health centers make with patient feedback
• How data can (and should) drive smarter decisions

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Dr. Rhiannon Winsor is joined by Tony Rodgers to explore the critical transition from fee-for-service to value-based care. Learn why many health centers are choosing to partner with ACOs, how payment models are evolving, and what this means for patient outcomes, provider incentives, and long-term healthcare sustainability.

In this final episode of the series, The Exam Room brings together Dr. Rhiannon Winsor, Dr. Darlene Melk, and Dr. Shantipriya Siripurapu for a reflective and energizing conversation on the evolution from task-based care to strategies that truly improve outcomes.

The doctors emphasize the power of collaboration across health centers, the importance of shared learning, and why focusing on just one small, achievable goal can spark meaningful change. They also explore the critical role of community insight in delivering equitable care — especially in rural areas — and how primary care continues to transform lives through access, prevention, and compassion.

🩺 Key takeaways:

Choosing one actionable area for quality improvement

The value of peer support and shared best practices

Strengthening care through community connection

Primary care's role in driving equity and innovation

Staying grounded in the mission of “health for all”

This episode is a call to action — and a reminder that change is possible when we do it together.