The Evolution of Client Servicing in The Payroll, HR and HCM Industry
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.
Add to basket failed.
Please try again later
Add to Wish List failed.
Please try again later
Remove from Wish List failed.
Please try again later
Follow podcast failed
Unfollow podcast failed
The Evolution of Client Servicing in The Payroll, HR and HCM Industry
-
Narrated by:
-
By:
About this listen
Service in the HCM industry has evolved from a domestic phone-based call center where employees are housed in an office to where providers now service their clients via email, ticketing systems, and sometimes via AI Chat. In addition, employees providing the service are either home-based or the servicing is outsourced to other countries like the Philippines, or India. In this episode, Pete Tiliakos, Creator of the podcast, "HR and Payroll 2.0" and the website, payrollinfluences.com, and DeShawn Hearn, former VP of Operations at UKG and VP of Client Services at ADP for 33 years, join me to talk how the technical evolution of payroll and HR delivery systems have not kept up with servicing clients.
No reviews yet
In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.