Dr. Serena Gonsalves-Fersch is the Global Head of Talent at SoftwareOne. Drawing from her doctoral research on workforce development in technology-driven environments, Serena explains how traditional learning models no longer fit the pace of change in modern organizations. She outlines how SoftwareOne reimagines learning through contextual business partnerships, a T-shaped team model, and a focus on human skills like empathy, curiosity, and critical thinking. Finally, they explore how AI will reshape, not replace, the learning function and why the future of talent lies in blending data, human insight, and deep organizational context.

Links

• Serena’s LinkedIn: https://www.linkedin.com/in/dr-serena-gonsalves-fersch-flpi-a23589/
• Research: https://repository.mdx.ac.uk/download/36ed76c7176aaafc4f36877bcb9f9ce69b891385e73b311500e597e67e249bcd/12681644/SGonsalvesFersch%20thesis.pdf

Muriel Wilkins is the Author of Leadership Unblocked: Break Through the Beliefs That Limit Your Potential. In this episode, Muriel shares how even the most accomplished leaders can unknowingly hold onto beliefs that keep them stuck, and what to do to move beyond them.

Drawing from over 20 years of executive coaching, she unpacks common “hidden blockers” like perfectionism, urgency, and overinvolvement, and explains how leaders can shift from default thinking to conscious leadership. Muriel and Al also explore how intergenerational tension, constant change, and uncertainty challenge leaders today, and why self-awareness and perspective are the keys to unblocking potential at every level of leadership.

Links

• Muriel’s Website: https://www.murielwilkins.com/
• Muriel’s LinkedIn: https://www.linkedin.com/in/murielwilkins/
• Muriel’s Book: https://www.murielwilkins.com/book/leadership-unblocked

In this solo episode of The Edge of Work, Al Dea unpacks what’s top of mind for talent and learning leaders this fall. Drawing from more than 40 interviews across Fortune 1000 organizations, Al explores the biggest themes shaping the profession, from navigating constant change to managing “two timelines” of near-term needs and future AI-driven transformation. He highlights how leaders are adapting their mindsets, practices, and roles to stay relevant in a rapidly evolving world of work.

Links

• Report: https://theedgeofwork.com/report/
• Al’s LinkedIn profile: https://www.linkedin.com/in/itsaldea/