So, today I got access to ChatGPT's Agent feature and I wanted to record something for posterity. This one is best viewed on Spotify or YouTube if you'd like to see the live screenshare as I'm talking, otherwise I do my best to describe things as we go.

My chosen task for Agent was this: Login to my LinkedIn, accept some recent connection requests and say "Thank you for the add, [Firstname]" to each connection.

Simple, I know, but I wanted to keep things simple and easy. It handled things really, really well -- so much so, that I felt myself being 'upgraded' (or wanting to upgrade) to the $200 ChatGPT subscription as I watched it work. See what you make of it!

In this episode, I'm talking through a case study about how NatWest Bank in the United Kingdom is using Generative AI to analyse the output of their Conversational AI (chatbot) system, Cora.

The source is a post by Wendy Redshaw on LinkedIn. Wendy is the bank's Chief Digital & Information Officer. You can find her post right here.

Takeaways

• I'm a fan of NatWest and follows their executive output.
• NatWest is using generative AI in a careful and controlled manner.
• Generative AI adds value primarily through conversation.
• Cora, NatWest's chatbot, is a key use case for generative AI.
• 7,000 conversations have been summarized using generative AI.
• Human review is essential for evaluating AI performance.
• The average rating for AI-generated summaries is 4.95 out of 5.
• Understanding customer complaints is crucial for financial institutions.
• NatWest uses the Lama 3.3 model from Meta through Watson X.

Chapters

• 00:00 Introduction to NatWest and Generative AI
• 02:51 Exploring NatWest's Chatbot Cora and Its Impact
• 05:44 Evaluating AI Performance and Customer Insights
• 09:08 Technology Behind NatWest's AI Initiatives

I'm taking a little bit of a departure in this episode because I'm talking about some of my activities today to create an app that I wanted to use for myself. And I did this using Claude across the space of about two hours -- and although I've been doing this very regularly, I can't help but be incredibly impressed and enormously reflective on what the power and capability of these tools means for commerce, enterprise and society. So this is a Stream of Consciousness episode.

And in case you were wondering, I used my own little piece of software to dictate this text. Watch or listen to the episode to find out more.