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Keep it AI - ServiceNow

Keep it AI - ServiceNow

By: ServiceNow Community
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Join us to explore the future of ServiceNow Agentic AI, cloud innovation, and IT automation. Each episode features actionable insights, expert perspectives from technology leaders, and strategic advice to empower your business transformation. Stay ahead, informed, and ready to drive innovation.

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Episodes
  • Agentic AI workflows for AIOps

    Agentic AI workflows for AIOps
    May 18 2025

    In this episode, we explore the transformative impact of agentic AI frameworks on IT operations and AIOps with Rani Tzur, Director Product Management. Discover how agentic AI can enhance decision-making, automate tasks, and improve efficiency in IT management during issue triaging and investigation.

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    17 mins
  • Accenture's Approach to AIOps & GenAI

    Accenture's Approach to AIOps & GenAI
    Apr 14 2025

    Join Usman Sindhu as he sits down with Accenture's Bryan Locke to discuss the evolution of AIOps, the role of Generative AI in IT operations, and how Accenture is optimizing observability, automation, and cost efficiency for the future.

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    17 mins
  • Leap into the automaton future: How GenAI is enabling self-healing IT

    Leap into the automaton future: How GenAI is enabling self-healing IT
    Mar 24 2025

    In this episode, Usman Sindhu and Ram Devanathan unpack the power of GenAI-driven automation, explaining how AI can analyze historical incidents, cluster issues, and recommend optimized resolution workflows. Learn how enterprises are using AI-powered Learning-Enhanced Automation Playbooks (LEAP) to accelerate self-healing IT at scale.

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    16 mins

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