Featured Hyung Lee

Hyung Lee is a seasoned applications leader with deep roots in the Salesforce ecosystem.

Over his career, Hyung has become an expert at navigating the technical and organizational complexities of enterprise software. From hands-on development to high-level architecture, system extensibility, and process optimization.

His journey gives him a vantage point on how Salesforce and CRM platforms have evolved over decades, and what it takes to build reliable, scalable internal tools in fast-growing companies such as Uber, New Relic, Shopify and currently FloQast.

Hyung also has a unique perspective having started his journey in the Salesforce ecosystem, for Salesforce (05-08).

On our podcast, Hyung will share:

- His reflections on 20+ years in the Salesforce ecosystem - how the platform and industry have changed over time, and what trends are shaping its future.

- A deep dive into a real-world decision his team faced: whether or not to migrate to a new Salesforce instance, including how they evaluated pros/cons, measured ROI, and handled technical debt.

- Advice for engineers and architects who want to stay ahead in an evolving CRM / enterprise-software market - which skills and mindsets matter most looking toward 2026 and beyond.

Make sure you have this one queued to download!

Talking with the people who own the largest and most complex CRM systems.
https://www.crmsuccess.show/

Your Host on LinkedIn:
Maz: https://www.linkedin.com/in/davidmasri/
Khero: https://www.linkedin.com/in/kherothetxrecruiter/

Featured Kevin Mossman

Kevin is an experienced Digital CRM Leader with a broad background in both Software Development and IT Operations.

Recognized for providing strategic and tactical executive direction for Customer Experience organizations, he is currently VP of Salesforce Development at DUAL North America, a leading Specialty Program Manager in Property, Casualty, and Financial Lines.

Kevin's journey into Salesforce began back in 2011, and his journey since then has seen him work for Capgemini and Salesforce combined for over a decade.

At Salesforce, Kevin served as an Executive Advisor to Financial Services customers – provided strategic consultative engagements to help customers maximize the value for their investment in Salesforce

Kevin is a Trailhead All-Star Ranger and a believer in continuous learning and development.

Outside of work, Kevin has many hobbies, with one being a referee for Roller Derby.

Talking with the people who own the largest and most complex CRM systems.
https://www.crmsuccess.show/

Your Host on LinkedIn:
Maz: https://www.linkedin.com/in/davidmasri/
Khero: https://www.linkedin.com/in/kherothetxrecruiter/

Featured: Ian Hopper

Ian is an Executive Director with 15 years’ experience in transformation, operations, and strategic growth across charities, NGOs, and the public sector.

He specialises in modernising operating models, embedding digital innovation, and ensuring financial sustainability. Ian has led complex transformations in workforce planning, governance, and digital strategy.

Known for building high-performing teams and strategic partnerships, he thrives in roles requiring both strategic oversight and hands-on leadership to drive impact.

Having spent 9yrs at PwC, Ian went on to work for British Red Cross, WRAP, Department for Education, Cats Protection and is currently supporting Royal College of Pathologists (RCPath) as Director of Corporate Services.

Ian's involvement in The CRM Success Show is our first overseas guest from across the pond! GB!

Talking with the people who own the largest and most complex CRM systems.
https://www.crmsuccess.show/

Your Host on LinkedIn:
Maz: https://www.linkedin.com/in/davidmasri/
Khero: https://www.linkedin.com/in/kherothetxrecruiter/