Welcome to this weeks’ episode of The Australian Small Business Show!

In this episode Kristy-Lee is sharing a simple but really helpful reflection practice that she does at the end of each year to help her start to map out how she will start the year ahead.

And to show we walk the talk, we’re going to walk through this exercise live with you.

There are 3 questions to ask yourself before the year wraps up:

1) What will you stop doing in 2026?

2) What will you keep doing in the new year?

3) What will you start doing next year?

You can ask these questions of yourself for your business as a whole, every part of business, your health, your relationships, or just life!

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Or follow us on Instagram here: https://www.instagram.com/aussmallbizshow/

We’d love to hear from you!

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* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!

In this episode we up from last week’s conversation with Elise from Thryv, shifting the focus away from tech tools and toward the deeper systems and processes that make a small business more resilient.

As the year winds down and business owners across the country juggle school events, holidays, deadlines, and fatigue, they explore what it really takes to run a business that doesn’t constantly feel like a roller coaster.

Our goal: helping small business owners put structure around the day-to-day so the whole operation doesn’t depend on one person showing up perfectly every single day.

We begin with the backbone of every successful business, communication. From predictable team meetings to clear communication channels and consistent follow-through, we look at how these rhythms build trust and stability inside a team.

Communication isn’t just internal; it’s also how you update customers, manage workflows, and keep everyone aligned when things change.

Operations come next, including SOPs, flow charts, calendar structures, and review cycles. We speak candidly about how often small business owners keep everything in their head, even though it’s now easier than ever to capture processes using screen recordings or AI tools. Well-documented processes mean work can continue even when key team members are away, sick, or overloaded.

We also explore decision-making frameworks, structures that prevent reactive choices, protect the business from wrong-fit clients, and guide consistent responses when things go wrong, such as losing a major client.

Of course we also need systems for how you deliver your product or service. Whether it’s a client experience flow, consistent advice delivery, or using templates and scripts to ensure quality, we highlight how predictable delivery creates trust and scalability.

Then there are financial systems. Not just bookkeeping, but true financial visibility. Knowing your numbers, tracking budgets, understanding acquisition metrics, and building recurring revenue models to reduce financial pressure.

Finally, we wrap with a reminder that business resilience also depends on personal resilience. Burnout is real, especially at this time of year.

Connect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshow

Or follow us on Instagram here: https://www.instagram.com/aussmallbizshow/

We’d love to hear from you!

Exciting news: our website is live – check it out at: https://www.theaustraliansmallbusinessshow.com.au/

• Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!

Today we’re joined by Elise Balsillie from Thryv to talk about building business resilience and growth through smarter technology.

As Head of Thryv Australia and New Zealand, Elise leads teams across customer channels, helping businesses streamline operations, embrace technology and grow with confidence through digital transformation.

With more than 25 years of experience in media, education and technology, including two decades at Thryv, Elise is passionate about empowering small businesses and delivering solutions that provide them a competitive edge.

Under her leadership, Thryv has been recognized as an 'Employer of Choice' for two consecutive years, reflecting her commitment to people and culture.

Elise completed leadership programs from the Australian Institute of Company Directors and Harvard Business School.

Connect with Elise and the team at Thryv at www.thyrv.com.au

Connect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshow

Or follow us on Instagram here: https://www.instagram.com/aussmallbizshow/

Exciting news: our website is live – check it out at: https://www.theaustraliansmallbusinessshow.com.au/

* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.