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TechXY Turbo

TechXY Turbo

By: ROC Vox Podcast Network
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 TechXY Turbo is a technology-focused podcast providing independent technology content and perspectives.Copyright ROC Vox Podcast Network
Episodes
  • Balancing AI and the Human Side of Contact Centers

    Balancing AI and the Human Side of Contact Centers
    Dec 4 2025
    This episode of TechXY Turbo explores how artificial intelligence is revolutionizing contact centers, but not in the way most people think. Melissa Copeland, named "America's Top Contact Center Expert" by Forbes, joins the show to discuss how AI and technology are transforming customer service operations while keeping the essential human element at the center.

    While recent news focuses on the reductions in jobs, especially front line customer service roles, Melissa reveals how properly implemented AI amplifies human capabilities and creates exponential ROI. From her work helping organizations navigate platform transitions to implementing AI assistants that make contact center functions and roles more effective, Melissa shares insights on why so many technology implementations fail and what it takes to deliver the 10x returns her client experience.

    Listeners will gain a rare insider perspective on how contact centers are evolving from necessary cost centers to strategic business assets, and why the future of customer service isn't about choosing between humans and AI, but about getting them to work together.
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    44 mins
  • From Rust Belt to Tech Belt: How Digital Infrastructure Built Buffalo's Startup Ecosystem

    From Rust Belt to Tech Belt: How Digital Infrastructure Built Buffalo's Startup Ecosystem
    Nov 24 2025
    This episode of TechXY Turbo spotlights one of Buffalo’s quiet powerhouses: Jack McGowan. For more than 30 years, Jack has been the connective tissue between investors, entrepreneurs, and the technologies shaping the region’s economic future. As Executive Director of the WNY Venture Association and leader of the Buffalo Angels, he has helped hundreds of founders translate innovation into opportunity.

    In this conversation, we explore how Western New York’s tech ecosystem evolved from manufacturing roots to a thriving hub for AI, biotech, and advanced software startups — and what Jack has learned about building trust, community, and momentum along the way. Listeners will gain a rare look into the foundations of regional innovation and how angel investing has become the lifeblood for early-stage tech growth.
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    30 mins
  • Rewiring Leadership in the AI Age

    Rewiring Leadership in the AI Age
    Nov 13 2025
    Ion Valis, a strategic advisor focused on AI, leadership, neuroscience, and more, joins TechXY Turbo to explore how artificial intelligence is reshaping the way we think, work, and lead. As President of Prometheus Strategic Advisors and co-host of the Boiling the Ocean podcast, Ion helps executives rewire their mental operating systems for the AI age. In this episode, he unpacks his concept of Neuro-Optimization, explains why thinking has become "cheap" in the Taste Economy, and shares practical strategies for leaders who want to augment—not be replaced by—artificial intelligence. Ion also reveals how dopamine-driven platforms hijack our creativity, why walking meetings unlock innovation, and what he discovered when we asked both him and his own custom AI about his greatest accomplishments.
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    46 mins
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