It takes more than just good relationships and customer service to be a successful freight brokerage in today’s technology-focused world. In this Talking Transports podcast, Robert Bain, director of partnerships and senior consultant at GLCS, joins Lee Klaskow, Bloomberg Intelligence senior transportation and logistics analyst, to share what freight brokers will need to be successful in the ever-changing landscape. Bain shares his three principles to succeed in the industry: extreme ownership, customer experience and free cash flow. Getting these pillars right can create a flywheel effect as brokers reinvest in their businesses to drive more growth. The conversation also covers trucking conditions, basic technology requirements and how smaller brokers can remain competitive. He also shares he applies the lessons learned as the strongest man in logistics to the freight-brokerage industry.

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Some brokers are generating strong organic growth despite the tepid freight environment. Expansion can come from a strong service offering, lower costs to serve and shippers’ tendency to reduce the number of providers when trucking capacity is loose. In this episode of the Talking Transports podcast, Matt Pyatt, Arrive Logistics CEO and co-founder, joins Lee Klaskow, Bloomberg Intelligence senior transportation and logistics analyst, to explain how the company grew its truckload brokerage business 35% year over year in a challenging freight economy. Pyatt also discusses leaning on technology for productivity gains and driving costs per load down beyond the 40% achieved over the past 36 months. The conversation also covers consolidation, opportunities, challenges and fraud in the freight brokerage industry, as well as the importance of being relentless in business.

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The pace of the truckload-rate recovery could be driven by the Trump administration’s focus on the enforcement of English-language proficiency (ELP) requirements, its pause on trucker work visas and the strength of this year’s peak season. In this Talking Transports podcast, Derek Leathers, Werner Enterprises’ chairman and CEO, joins Lee Klaskow, Bloomberg Intelligence senior transportation and logistics analyst, to share what could be around the corner for trucking. ELP enforcement on the state and national level might affect 5-15% of truckers, according to Leathers. He also reflects on the pending Union Pacific–Norfolk Southern merger, EPA engine mandates, the impact of the US’ more protectionist policies on freight demand and how he opted for the open road over a job on Wall Street.

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