TZE Season 2 Episode 28: The Service Mindset
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TZE Season 2 Episode 28: The Service Mindset
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About this listen
In our latest TZE episode, Jim Shaw sits down with Jake Sullivan, one of Zion’s own, to talk about leadership on the warehouse floor. Uptime is everything, and real leaders fix machines and build trust.
Jake shares how his journey from the Navy to facility maintenance shaped his approach to leading service teams:
✅ Train relentlessly
✅ Take ownership
✅ Treat maintenance as a service
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