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TT's corner

TT's corner

By: Podcraftr
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 If a traditional call center is used for the outbound calls, costs can vary significantly, but I'll provide a general estimate based on common industry standards:

Assumptions for Traditional Call Center Costs:
Outbound Call Cost: A typical traditional call center charges between $0.75 to $1.50 per minute for outbound calls, depending on the service provider, location, and complexity of the call.
Call Duration: Keeping the duration consistent with AI calls at 2 minutes per call.
Cost Calculation for Outbound Calls:
2 outbound calls, each lasting 2 minutes.
Using an average rate of $1.00 per minute for the estimate:
2
calls
×
2
minutes per call
×
1.00
=
$
4.00
2 calls×2 minutes per call×1.00=$4.00
Revised Cost with Traditional Call CenterCopyright Podcraftr Social Sciences
Episodes
  • TT coerne

    TT coerne
    Oct 28 2024
    In this episode of "TT's Corner", host Trent delves into the topic of cost assumptions in a traditional call center, specifically regarding outbound calls. He explains that costs per outbound call can vary between 75 cents and $1.50 per minute influenced by factors such as service provider, location and call complexity. The episode also underscores the importance of call duration in cost calculations. A sample cost calculation scenario is presented where two outbound calls, each lasting 2 minutes at a rate of $1 per minute, would total to $4.00. Trent ends by emphasizing how costs can surge significantly with high call volumes, even at conservative per-minute rates.
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    3 mins

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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.