Structuring and Growing a Customer Success Team
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Structuring and Growing a Customer Success Team
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About this listen
- Introductions
- Building the first customer success team: 1:34
- Structuring your customer success team: 5:24
- FOSSA’s approach to customer success: 7:47
- Reflecting on early-stage customer success decisions: 10:18
- Setting customer expectations: 13:09
- Measuring success: 14:08
- Developing processes: 16:26
- Defining success: 19:23
- NPS scores: 22:13
- Gauging customer happiness with your product: 24:25
- Increasing collaboration: 28:27
- Final thoughts and takeaways: 31:39
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.