Your team's been cooped up together all winter. Three people not talking, one being a bitch, one being passive-aggressive. You're hiding in the office. Today: How to actually handle the drama.

In this episode, Phil Jackson tackles the uncomfortable truth - staff drama doesn't resolve itself, it festers. Late February cabin fever is real. Here's how to handle it instead of hiding.

What You'll Learn:

• Why drama ages like milk (longer you leave it, worse it gets)
• Two types of drama (and how to tell which one)
• Four-step process to handle it
• Why your avoidance makes it worse
• When YOU'RE the problem

The Two Types:

Type 1: Legitimate Grievances Badly Expressed

• Real issue: Unfair scheduling, favoritism, broken equipment, lack of training
• Bad expression: Bitching, passive-aggression, attitude
• Fix: Address issue AND coach better communication
• Younger teams especially struggle with face-to-face communication

Type 2: Personality Conflicts & Drama-Seeking

• Just drama: Gossip, cliques, excluding people, undermining
• No legitimate grievance
• Fix: Hard boundaries, consequences, possible exit

About Phil Jackson:Phil Jackson is a salon business coach with 27 years of industry experience and a Creative Head Most Wanted Award. He helps salon owners build profitable businesses without the hustle BS.

Work with Phil:If drama is symptom of deeper problems (unclear expectations, poor systems, lack of leadership):

• 1:1 Ultimate Clarity Coaching: 90-day intensive delivering your 5-year lifestyle-first business plan, 12-month profit & pricing strategy, and 12-month marketing plan
• Book a free consultation: https://tidycal.com/philjackson/1to1-enquiry
• Email: phil@buildyoursalon.com