This week, Stephanie Rodin talks with her guest, Sean O'Rourke. They discuss the evolution of cyber insurance from basic coverage to advanced policies, highlighting risks like ransomware, data privacy, and social engineering. They also cover claim denials and AI's growing role in cyber risk, providing a concise overview.

In this episode, we discuss:

• Cyber insurance is a business policy designed to help companies recover from technology and data risks, such as ransomware, data privacy breaches, wire fraud, and other cyber threats.
• The growing use of technology and AI, combined with the rise of scams, makes businesses very vulnerable to disruptive cyber incidents—making insurance essential for financial, legal, and reputational protection.
• Cyber insurance policies cover a variety of risks, including regulatory fines, legal expenses, and civil litigation related to data privacy laws, as well as recovery from direct attacks like ransomware and business email compromise.
• Policies should be established before an incident happens. Promptly notifying the insurer (and your legal counsel) is essential once you suspect or get notice of a breach or claim. Waiting may hurt the ability to have full coverage by the carrier.
• Carriers are adapting to the increases in technology, but they cannot always keep up as technology advances rapidly. Currently, obtaining insurance coverage for emerging fields like AI and cryptocurrency is difficult because carriers require more time and understanding to accurately assess risks.

Sean O'Rourke

Sean O'Rourke is a Cyber Liability Consultant for Combs & Company, an insurance brokerage and consultancy for small- and mid-sized businesses around the U.S. Sean works with companies to mitigate the myriad of risks posed to their technology and data by internal and external threats. Sean spent 25+ years in the IT arena, which included 12 years running the IT firm he cofounded, so he has a unique perspective on the financial, legal, and reputational disruptions faced by businesses in today's interconnected world. Sean also sits on the board of Pancakes for Roger, a veteran-focused nonprofit, and has served as board member for multiple private companies. He's a long-time mentor to students and new entrepreneurs; he's a CrossFit & Spartan coach and competitor, and has recently taken up endurance events.

• Social media
• • Instagram: scor1680
  • LinkedIn: Sean O'Rourke | LinkedIn

Hi! I'm Stephanie Rodin, host of the Speaking with Steph podcast. In this episode, I want to speak to you about online reviews.

In this episode, we discuss:

• You can handle negative reviews by recognizing each platform's guidelines (Google, Yelp, Facebook, etc.) and asking for their removal if a review breaks those rules.

• Not all negative reviews are harmful; some may represent genuine feedback, and having a few isn't necessarily bad—it's a sign of authenticity.

• As a healthcare practice, responding to reviews must be in a HIPAA-compliant manner and reaching out privately for more serious issues. Practices should be using standard response templates for both positive and negative reviews.

• If a review is genuinely harmful and all other options are exhausted, consider taking legal action with an attorney, especially for repeated false or defamatory statements.

• If a negative review comes from a known patient or customer, contact them directly to address the issue and possibly have them remove the review.

Bio:

Stephanie Rodin is a partner at Mandelbaum Barrett PC, a full-service law firm that has been serving clients since 1930. With decades of collective experience, the firm takes a collaborative and proactive approach to legal counsel, advocating for clients with care, attention, and dedication.

Before joining the firm, Stephanie was the founder and principal of Rodin Legal, P.C., and has been practicing law since 2000. Throughout her career, she has focused extensively on supporting healthcare professionals.

Having grown up in a family of medical and dental practitioners, Stephanie was immersed in the healthcare world from an early age. This unique exposure gave her firsthand insight into the legal and operational challenges faced by medical professionals—experience that continues to inform her legal practice today.

Website: https://www.mblawfirm.com/

LinkedIn: https://www.linkedin.com/in/stephanierodin/

This week, Stephanie Rodin chats with her guest, John Samuels. The two chat about the critical role of healthcare advocacy, the process of guiding clients to the appropriate specialists, and how Wellworth supports individuals navigating complex medical systems.

In this episode, we discuss:

• How Wellworth evaluates client needs

• What sets Wellworth apart

• How Wellworth builds trust when resistance to help appears, often waiting until a safe "fail" encourages acceptance

• The importance of a multidisciplinary team

• Who typically initiates contact

• Why healthcare navigation is essential

John Samuels is the founder and CEO of Wellworth, a national healthcare advisory firm based in New York that serves high-net-worth individuals and family offices. With over two decades of senior leadership experience in the healthcare sector, he brings deep expertise in operations, strategy, and innovation.

Prior to founding Wellworth, John held leadership roles at North Shore LIJ and Mount Sinai Beth Israel, where he developed a nuanced understanding of the healthcare system and the gaps that can compromise patient outcomes.

John is a contributor to Forbes and Crain Currency, where he shares insights at the intersection of health and wealth. He is also deeply committed to community service, a value that shaped his response during the COVID-19 pandemic—an effort that earned him recognition on the Forbes Next 1000 list in 2021.

Website:

//www.wellworthadvisors.com/

Social Media Links:

https://www.linkedin.com/in/john-samuels-4805205/