Sorry Not Sorry
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Sorry Not Sorry
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About this listen
Frances Otaño and guest Luciano Carneiro explain how we can deliver the perfect apology in our recipe for World Class Customer Care interactions.
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.