In this episode of Smart w/ Heart, host Katie Holt talks with Lauren Glass Mullins, founder of Personality Pool, to explore how personality-based hiring is transforming recruiting, retention, and culture fit in the senior living space.

Lauren shares how Personality Pool uses video-based screening and AI-powered assessments to help HR leaders and hiring managers go beyond résumés, uncovering the soft skills and personality traits that truly matter in frontline and caregiving roles.

Whether you’re an executive director, HR professional, or operator focused on building stronger teams, this conversation offers practical insights into:

• How AI and video tools humanize (not replace) the hiring process

• Ways to reduce turnover costs and hire for long-term culture fit

• The future of recruiting in senior living and aging services

----more----

Connect w/ Lauren:

Follow Lauren on LinkedIn

Check out Personality Pool on LinkedIn

https://personalitypool.com/Homepage

Check out their new tool: https://personalitypool.com/CustomAssessment

Connect w/ Smart Girl Digital:

Follow on LinkedIn

www.smartgirldigital.com

In this episode of the Smart w/ Heart Podcast, host Sarah Sheridan sits down with Jean Hartnett, founder of Radical Sabbatical, to explore how trauma awareness and healing are reshaping leadership in senior living. Jean shares her journey from frontline caregiving to executive leadership, the burnout that inspired her to start Radical Sabbatical, and why trauma-informed care must go beyond compliance checklists.

Listeners will learn:

• Why trauma-informed care is essential for both residents and staff in senior living communities

• The impact of trauma-informed practices on employee engagement, burnout, and organizational culture

• How leaders can foster resilience, psychological safety, and stronger teams by embracing a more human-centered approach

----more----

Connect w/ Jean:

Follow on LinkedIn

https://www.radicalsabbaticalcare.com/

Connect w/ Smart Girl Digital:

Follow on LinkedIn

www.smartgirldigital.com

In this episode, Briana Hilmer, Erin Thompson, Sarah Carothers, and Gena Ross join Smart Girl Sarah Sheridan for a heartfelt and eye-opening conversation about why emotional intelligence isn’t just a “nice-to-have,” but a must-have for leadership in senior living.

Together, they explore the five pillars of EQ—self-awareness, self-regulation, motivation, empathy, and social skills—and how they can transform the way leaders recruit, retain, and support their teams. Our guests share personal stories of growth, challenges, and breakthroughs, along with the leadership values they refuse to compromise on.

From reducing turnover to improving resident satisfaction, this episode shows how developing EQ can strengthen cultures, inspire teams, and create lasting impact.

📖 Download the e-book by clicking here.

Connect with our guests:

• Briana Hilmer

• Erin Thompson

• Sarah Carothers

• Gena Ross

Connect w/ Smart Girl Digital:

• Follow on LinkedIn
• www.smartgirldigital.com