In this heart-opening episode of the Shine on CX Show, Claire Boscq is joined by soulful leader and TEDx speaker Simon Nash. From corporate HR awards to founding Law at Work, Simon has always been on a quest to bring more humanity into business. Together, Claire and Simon dive into the power of care, emotional intelligence, and why love isn’t fluffy, it’s the foundation of meaningful leadership and customer eXperience.

Drawing from his TEDx talk and the timeless wisdom of Khalil Gibran, Simon shares how “work is love made visible” and how leaders can rehumanise their workplace culture, one heartfelt interaction at a time.

What you’ll take away:

• Why bringing love to work is a courageous leadership act, not a soft one

• How real human connection transforms customer eXperience

• The key to making profit with purpose (hint: it's not just petrol in the business engine)

#ShineOnCXShow #CustomereXperience #LeadershipWithLove #HumanConnection #EmotionalIntelligence #CXPodcast #SoulfulLeadership

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