Shadow IT has been a problem for years, but Shadow AI is the new threat that most MSPs are not even looking for yet. In this conversation, I sit down with Francis Rombaut from Lansweeper to talk about what the best MSPs are actually doing differently, how to move clients away from break fix, and why AI governance is quickly becoming one of the biggest MSP sales opportunities out there. Francis works directly with MSPs on product marketing and pricing at Lansweeper and has a front row seat to what separates MSPs that are winning from those that are stuck. We talk about the maturity scale he sees across the MSP space and what it actually looks like when an MSP is operating at the highest level. The answer might surprise you because it has less to do with the tools and more to do with how they think about their clients' full technology environment. We also get into how MSPs are using AI internally and for their clients, where the real risks are, what hallucination means for your managed services work, and why an AI agent with too much access is genuinely terrifying. Francis shares how Lansweeper is building toward MCP server integration and what that means for MSPs who want to stay ahead. If you are thinking about how to position your MSP for the next few years, this conversation is worth your full attention.