In this episode of the ServiceNow UK&I Executive Circle Podcast, host Kat Finch speaks with Nick Pearson, CIO of Ricoh Europe, about how the company has successfully evolved from a traditional manufacturer to a technology-driven services business. Nick discusses the complex macro trends impacting European organisations, from shifting business models and tightening margins to the growing need for operational agility. He reflects on Ricoh’s 20-year transformation journey, highlighting how the company has remained resilient by continually pivoting, empowering change-makers, and fostering a culture of innovation.

The conversation explores the intersection of people and technology in driving digital transformation. Nick shares Ricoh's forward-thinking approach to AI governance and responsible innovation, alongside key themes such as:

• The rise of technical roles reshaping today's workplace.

• Building the skills and mindsets needed for a digital-first workforce.

• Simplifying processes and using sentiment analysis to enhance document management.

• Ricoh's vision to make work easier, smarter, and more human.

• How leadership, collaboration, and curiosity are shaping the workplace of the future.

Tune in for a thoughtful discussion on how leadership, collaboration, and curiosity are shaping the digital workplace of the future.

If you’ve got an idea for a topic, would like to propose a guest for the show or discuss any of the points raised in this episode with a ServiceNow representative, just send an email to executivecircleuki@servicenow.com

And if you are not already an EXECUTIVE CIRCLE member and would like to learn more about our exclusive membership and all the benefits it brings, please visit.

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In this Community Week special, host Lauren McManamon is joined by fellow advocate Kristy Merriam and guest Dharti Shah, a Certified Technical Architect, to discuss the intersection of career, community, and parenting. From Dharti’s journey through the CTA program to the shared experiences she and Kristy have as mothers of children on the autism spectrum, the conversation explores how personal challenges shape professional growth, how ServiceNow skills translate into life lessons, and the importance of support systems, both at home and in the developer community.

⏱️ Timestamps

• 00:00 Introduction of Hosts
• 01:43 Introduction of Guest, Dharti Shah
• 05:29 Discussing the ServiceNow Certified Technical Architect (CTA) Program
• 09:27 Balancing Work, Parenting, and Going Above and Beyond
• 18:16 New Perspectives Offered By Parenting
• 19:31 The Importance of "The Village" We Surround Ourselves With
• 21:30 Misconceptions About Being Working Parents
• 26:16 Advice For Women In Tech
• 31:28 Tech Trends Impacting Work Life, Home Life, and the Neurodivergent Community
• 37:51 Final Words of Wisdom
• 39:43 Conclusion

🔗 Links

• The Certified Technical Architect Application
• The ServiceNow World Forums
• The ServiceNow Developer Site
• The Developer Advocate Blog

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If Caleb Hammer hosted a show for CIOs, this would be the episode. 💥

Kat and Pete sit down to deliver the roast every IT leader needs - unpacking how technical debt quietly drains innovation, creates risk exposure, and costs you 27% interest on every “quick fix”.

In this episode:
🚨 Why tech debt isn’t an IT issue - it’s an organizational problem
💸 The real cost of duplicate platforms, workarounds, and “Jimmy’s app”
🧱 How to renovate your tech foundations without stopping innovation
🤖 Why ignoring integration points will haunt your AI strategy
🧭 Practical steps to measure, manage, and reduce tech debt for good If your IT architecture looks like a house with rotting walls - this is your sign to call an intervention.

🎧 Subscribe to The Change Agents Podcast for more brutally honest takes on digital transformation, AI, and the future of enterprise agility.

--- Hosted by ServiceNow's human agents: Peter McDonnell, Chief Transformation Officer and Katrina Read, Director of Transformation APJ

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