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Salesforce Admins Podcast

Salesforce Admins Podcast

By: Mike Gerholdt
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 The Salesforce Admins podcast features real-life Salesforce Admins, product managers, and community leaders who transform businesses, careers, and community with clicks, not code. This 20min (sometimes a bit more) weekly podcast hosted by Mike Gerholdt feature episodes to empower Salesforce Admins who are implementing Enterprise CRM solutions. There may be some (digital) confetti. For more than our most recent episodes, go to https://admin.salesforce.com/salesforce-admin-podcast. Career Success Economics
Episodes
  • 2026 Roadmap for Salesforce Admins: AI, Agentforce, and Emerging Trends

    2026 Roadmap for Salesforce Admins: AI, Agentforce, and Emerging Trends
    Jan 1 2026
    Today on the Salesforce Admins Podcast, we talk to Jennifer Lee, Joshua Birk, and Kate Lessard from the Admin Evangelist team at Salesforce. Join us as we look at what's next for admins and Agentforce in 2026 and revisit our predictions from last year. You should subscribe for the full episode, but here are a few takeaways from our conversation with Jennifer Lee, Joshua Birk, and Kate Lessard. Revisiting our predictions for 2025 Happy New Year! Last January, I asked the Admin Evangelist team to make predictions for 2025. So let's check in on those and see how we did. Josh Birk promised that admins would find building with Agentforce to be easier than they expected. I think that's turned out to be true, especially with resources from Salesforce like Agentforce NOW to help you get started. However, building agents is only part of AI adoption. There's still plenty of work to be done to get organizational buy-in and get the most out of Agentforce. Jennifer Lee was excited about the potential of Setup with Agentforce. And while these new features didn't make it out of pilot in 2025, she's still excited about how much easier things will be when it goes live. And if you want to see it in action, check out the Admin Keynote from Dreamforce '25. Finally, Kate Lessard was all about security for 2025 and how important it will be for AI adoption. Time and again, what she's found is that getting Agentforce buy-in at your organization starts with a clear governance story. Dreamforce '25 featured our first-ever Security Keynote, so this is a topic that will continue to be top-of-mind for admins. What's on the 2026 Roadmap for Salesforce Admins? Next, I wanted to ask the team to make predictions for 2026. For Josh, it's not just about the agents that admins can build. It's about the agents that help you get more things done on the backend. With tools like Setup powered by Agentforce, Agentforce for Security, and Agentforce Vibes, there are more and more ways to amplify your skills with AI. In other words, it's agents all the way down. Jen, as always, is all about automation. As she puts it, "Without any type of automation, how good are your agents?" In 2026, she sees admins building with smaller, simpler flows that leave the heavy lifting to AI agents. With your Agentforce skills amplifying your automation skills, you can simplify complicated processes without breaking a sweat. Meanwhile, for Kate, 2026 will be all about finding new partners in the organization. Admins will need a seat at the table with security teams, legal teams, and business leadership to ensure a trusted AI implementation. In 2026, admins will have the agency to do what? Finally, on the theme of agents and agency, I asked the team: "In 2026, admins will have the agency to do… what?" For Jen, it's bringing innovation into your company by being at the forefront of everything that's going on with Salesforce. Trying new tools, looking for new ways to simplify business processes, and becoming the AI expert at your organization. Josh gives some examples of that expertise in action. He predicts that admins will feel more empowered to jump in and build Lightning Web Components or even an Apex class with the help of AI. It's not about replacing developers, but expanding the potential for collaboration. Obviously, Kate is focused on the importance of proactive AI governance. "When governance is reactive, admins get forced into cleanup mode," she says. So Salesforce Admins need to build strong partnerships with their stakeholders to make sure any AI implementation is safe and secure. Be sure to listen to the full episode for insights from Kate, Josh, and Jen. And don't forget to subscribe to the Salesforce Admins Podcast to catch us every Thursday. Happy New Year! Podcast swag Salesforce Admins on the Trailhead Store Learn more Agentforce NOW Dreamforce '25 Admin Keynote: Admins Power the Agentic Enterprise Dreamforce '25 Security Keynote: Protecting the Agentic Enterprise Admin Trailblazers Group Admin Trailblazers Community Group Social Jen on LinkedIn Josh on LinkedIn Kate on LinkedIn Salesforce Admins on LinkedIn Salesforce Admins on X Mike on Bluesky social Mike on Threads Mike on X Love our podcasts? Subscribe today or review us on iTunes! Full show transcript Mike: Happy New Year and welcome to 2026 and the Salesforce Admins Podcast. Well, this year, we're going to kick things off by revisiting a tradition we started last year, which was future-gazing, with Josh Birk, Jennifer Lee and Kate Lessard on the Admin Evangelist team. Now, in this episode, we're going to get you started for 2026 by revisiting all of our predictions from 2025, and then exploring what lies ahead for Salesforce admins in this new year. From Agentforce breakthroughs to proactive governance, everybody brought some very sharp insights and a few surprises. And because it's the new year, it's a fresh start and the perfect time to plan your roadmap ...
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    24 mins
  • The Gift of the Admin

    The Gift of the Admin
    Dec 25 2025
    Today on the Salesforce Admins Podcast, a holiday fable. The Gift of the Admin Once, in a company not unlike yours, There was an Admin named Riley— The kind of Admin who could fix a broken report Before the requestor even finished explaining it. Now, every season brought its own challenges. Deadlines, new features, odd little mysteries That crept into the org like snowflakes— Unique, intricate, and occasionally inconvenient. But this season felt different. People were tired. Teams were stretched. And the org itself seemed to sigh Under the weight of so many expectations. So Riley decided to give a gift. Not a wrapped one, Not a shiny one, But a gift only an Admin could give: Clarity. Riley began quietly, almost invisibly— Cleaning up old fields no one used, Fixing automation that everyone complained about But no one had time to understand. Organizing objects like a librarian Restoring order to a well-loved shelf. They documented things no one remembered building. They created a dashboard that told the truth In a way executives could finally understand. They met with a team that felt unheard And turned their ideas into something real. Little by little, the org brightened. People moved with more confidence. Decisions came easier. Work flowed instead of stumbled. And one morning, someone said, "I don't know what changed, But everything just feels clearer." Riley just smiled. The best Admin work often goes unseen— But never unfelt. Because the gift of the Admin Isn't the features they build Or the bugs they squash Or the fires they quietly put out. The gift of the Admin Is alignment. The gift of the Admin Is understanding. The gift of the Admin Is a better tomorrow, Built one thoughtful choice at a time. And that's a gift Every org needs— No matter the season. Make sure subscribe to the Salesforce Admins Podcast to hear a new episode every week. Happy holidays! Podcast swag Salesforce Admins on the Trailhead Store Admin Trailblazers Group Admin Trailblazers Community Group Social Salesforce Admins on LinkedIn Salesforce Admins on X Mike on Bluesky social Mike on Threads Mike on X Love our podcasts? Subscribe today or review us on iTunes! Full show transcript Happy holidays, Salesforce Admins. Rather than a traditional episode, I've decided to give you a modern fable. It's called "The Gift of the Admin." Once, in a company not unlike yours, There was an Admin named Riley— The kind of Admin who could fix a broken report Before the requestor even finished explaining it. Now, every season brought its own challenges. Deadlines, new features, odd little mysteries That crept into the org like snowflakes— Unique, intricate, and occasionally inconvenient. But this season felt different. People were tired. Teams were stretched. And the org itself seemed to sigh Under the weight of so many expectations. So Riley decided to give a gift. Not a wrapped one, Not a shiny one, But a gift only an Admin could give: Clarity. Riley began quietly, almost invisibly— Cleaning up old fields no one used, Fixing automation that everyone complained about But no one had time to understand. Organizing objects like a librarian Restoring order to a well-loved shelf. They documented things no one remembered building. They created a dashboard that told the truth In a way executives could finally understand. They met with a team that felt unheard And turned their ideas into something real. Little by little, the org brightened. People moved with more confidence. Decisions came easier. Work flowed instead of stumbled. And one morning, someone said, "I don't know what changed, But everything just feels clearer." Riley just smiled. The best Admin work often goes unseen— But never unfelt. Because the gift of the Admin Isn't the features they build Or the bugs they squash Or the fires they quietly put out. The gift of the Admin Is alignment. The gift of the Admin Is understanding. The gift of the Admin Is a better tomorrow, Built one thoughtful choice at a time. And that's a gift Every org needs— No matter the season. Happy holidays, Salesforce Admins.
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    3 mins
  • How Agentforce Vibes Speeds Up Admin Workflows

    How Agentforce Vibes Speeds Up Admin Workflows
    Dec 18 2025
    Today on the Salesforce Admins Podcast, we talk to Joshua Birk, Senior Director of Admin Evangelism at Salesforce. Join us as we chat about how Agentforce Vibes can help admins debug code, create documentation, and so much more. You should subscribe for the full episode, but here are a few takeaways from our conversation with Joshua Birk. What is vibe coding? Josh has been getting a vibe lately, and it's not just him. More and more programmers have been adapting their workflows to incorporate AI and give themselves a helping hand. Vibe coding is here to stay, and it's coming to Salesforce with the release of Agentforce Vibes. Pair programming, also known as someone looking over your shoulder while you code, is a classic way to get unstuck. Whether you're missing a semicolon or calling the wrong function, having another set of eyes on your code can make all the difference. Vibe coding is the same concept, but you're using AI for that external perspective. With an AI assistant, admins can quickly troubleshoot a wall of code to spot errors or comb through pages of documentation for a key piece of information. And now, that functionality has been built into Salesforce development environments with Agentforce Vibes. How to get started with Agentforce Vibes If you're already a user of VS Code or Code Builder, you already have access to Agentforce Vibes. If you're running a trial org or developer edition, you may need to download and install the extension. Like any AI tool, the things you can do with Agentforce Vibes are too many to list. Josh gives the example of product requirements documentation. PRDs are the encyclopedia of everything going on with a project: requirements, challenges, blockers, key metrics, etc. It's an essential document for any project, but it's difficult to create and dense to parse. Agentforce Vibes can help you with PRDs on both fronts. You can spin up a PRD for a project and get a running start, or go through an existing PRD for whatever information you need. In short, it helps you do more, faster. AI is a skillset amplifier "There's always a question of what skills are admins not going to need in the future of AI," Josh says. "I don't know if that's the right question, because I think it's all about your skills leveraging AI—not AI taking over your skill set." Agentforce Vibes isn't going to replace a development team, but it can give admins a starting point to collaborate more effectively with them. If you have coding skills, it can help you debug and document. If you've built a ton of flows and are worried some might be redundant, it can help you find those. AI tools like Vibes won't replace admin skills—they'll amplify them. Like a calculator in math class, Vibes helps you move faster but still requires foundational knowledge. The key is knowing what to ask, validating results, and using AI as a supportive peer, not a replacement. Make sure to listen to the full episode for more details about Agentforce Vibes from Josh, and don't forget to subscribe to the Salesforce Admins Podcast to catch us every Thursday. Until next time! Podcast swag Salesforce Admins on the Trailhead Store Learn more Get started: Agentforce Vibes True to the Core Deep Dive: What's New in Lightning Experience Performance and Agentforce Vibes Admin Trailblazers Group Admin Trailblazers Community Group Social Josh on LinkedIn Salesforce Admins on LinkedIn Salesforce Admins on X Mike on Bluesky social Mike on Threads Mike on X Love our podcasts? Subscribe today or review us on iTunes! Full show transcript Mike: This week on the Salesforce Admins podcast, we're joined by Josh Birk, Senior Director Admin Evangelism, and really just all around great explainer of complicated things. Coming off of Dreamforce, there's a lot of people talking about vibe coding, what it is, where it came from, and why it matters for Salesforce admins. So we're going to dive into that, along with Agentforce Vibes and how it can change the way that Salesforce admins approach requirements, automation, and even documentation. So you want to give this one a listen to and share it with a few Salesforce admins who maybe are curious about coding in the age of AI. So with that, let's get Josh on the podcast. So Josh, welcome back to the podcast. Josh Birk: Thanks, Mike. Good to be here. Mike: We have so much to talk about. We're coming off of Dreamforce this year. I feel like we're heading into one of the busiest Decembers as a Salesforce admin I can remember, because we're still releasing, upgrading products in this age of AI. But one thing that left Dreamforce that I wanted to talk to you about is I heard a lot about vibe coding. Josh Birk: Yeah. Mike: And so I want to start there, before we talk about the Salesforce product, and just kind of level set. Because you're a developer, you've built code. Josh Birk: I have. I have. Mike: I haven't. I've shown you how to add a icon to an application. Josh Birk: Famously so, ...
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    36 mins
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I think some of the ideas from Drew have actually made it past my superficial agreement. The really big and important concept of self-protection by allowing yourself the small building blocks of avoiding 'quick' work, setting absolute boundaries for time away from work and 'do not disturb' time.
I've had a bad burnout once, and being glad to be working full time isn't anything like enough of a reason to wear myself down again.

So much in this we need to hear

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