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It’s a year-end SHP tradition – where we bring you our top picks of the year. This time, we invite our guest hosts, Jyothi Dass and Shaleel Nalakath to choose their top episode picks from 2025. You can listen to the full episodes of their top picks, by clicking on each episode title below.

As we wrap up another wonderful year of podcasting, here is a big shout-out to all our listeners and our guests from across the world for being with us, for tuning in each episode. We look forward to bringing you more exciting episodes with a new guest line-up next year. Do write in and tell us what YOU liked from this year and what you would like to hear about, at podcast@c2cod.com. We will see you back in January of 2026! Wish you all a fabulous New Year!

Jyothi’s top picks

Ep 152: Mirjami Sipponen-Damonte on Facilitating High Impact Strategy & Leadership Development

Ep. 161: Silvia Damiano of About My Brain on Neuroleadership

Ep. 165: Nik Kinley on Rewriting Your Leadership Code and the Power Trap of Leadership

Shaleel’s top picks

Episode 167: Oscar Trimboli – How to listen

Ep 154: Rangineh Azimzadeh Tehrani on Peace and Conflict Resolution through Facilitation

Episode 160: Michelle Zhang, Facilitating Leadership Transformation through Inclusion

Episode 162: Dr Cecilia Herbert, Workplace Behavioural Science and Organizational Psychology

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This podcast is sponsored by C2C-OD, your Organizational Development consulting partner ‘Bringing People and Strategy Together’. Follow @c2cod on Twitter, LinkedIn, Instagram, Facebook.

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With so much talk around it, it was about time we dedicated a whole episode to AI – and boy, have we got a power-packed one for you! Meet Rick DeLisi who is leading AI adoption in an industry that almost everyone one of us has had a direct experience with – customer service. Rick is Lead Research Analyst at Glia, co-author of the bestselling business book The Effortless Experience and a multi-time contributor to the Harvard Business Review with more than 20 years of experience in the customer experience industry.

This conversation underscores Rick’s data-backed approach to understanding the gap between what leaders expect from AI and what actually happens in customer experience. Many organizations are wrestling with how to make AI a genuine advantage without falling into costly traps, and Rick’s grounded research has spurred meaningful conversations at several leading companies. Hit play to get the lowdown!

[4:29s] Evolution of customer service

[10:13s] Growth of automation in customer service

[19:02s] AI in customer service

[28:27s] Organizations who are doing it well: ‘AI for all’

[39:24s] Future drivers for AI adoption the ‘right way’

[47:14s] Future of the customer service industry

[51:06s] RWL: Read Rick’s book ‘The Effortless Experience’

Visit Glia at https://www.glia.com/ for more resources to help you elevate your customer service with the right adoption of AI.

Connect with Rick on LinkedIn

Connect with Vinay on X and LinkedIn

What did you think about this episode? What would you like to hear more about? Or simply, write in and say hello! podcast@c2cod.com

Subscribe to us on your favorite platforms – Google Podcasts, Apple Podcasts, Spotify, Overcast, Tune In Alexa, Amazon Music, Pandora, TuneIn + Alexa, Stitcher, Jio Saavn and more.

This podcast is sponsored by C2C-OD, your Organizational Development consulting partner ‘Bringing People and Strategy Together’. Follow @c2cod on Twitter, LinkedIn, Instagram, Facebook

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Managing through fear and intimidation has long been a hallmark of high-pressure industries like tech, finance, and private equity. But now, the gloves are off. Domineering, manipulative leaders are not only more brazen in those fields, but they’re also spreading into workplaces everywhere, even public service. Employees need a toolkit to protect themselves, maintain agency, and thrive, and that’s exactly what our guest today and Silicon Valley veteran Kate Lowry delivers in her new book, ‘Unbreakable: How to Thrive Under Fear-Based Leaders’ (released October 28, 2025).

Kate is a CEO coach, venture capitalist, and author based in Silicon Valley. An expert in fear-based leaders, Kate developed her methodology growing up in a personal hierarchical family, then refined her approach navigating high-pressure roles in the elite worlds of start-ups, private equity, management consulting, and big tech at McKinsey, Meta, and Insight Partners. She helps audiences understand why these leaders are so predictable, how to gauge emotional maturity, and how to respond strategically instead of shutting down. But most of all, she stands by the fact that you are not powerless. Hit play to find out how.

[3:32s] Kate’s origins story

[10:04s] What prevents people from speaking up – operating under fear

[16:53s] ‘AI + Human Teams Are the Future of Work’

[20:43s] The rise of fear-based leadership in the age of AI

[23:45s] Catalyst for Kate’s book ‘Unbreakable: How to Thrive Under Fear-Based Leaders’

[30:30s] Kate’s top tips for thriving under fear-based leadership

RWL: Read Kate’s book ‘Unbreakable: How to Thrive Under Fear-Based Leaders’

Connect with Kate on Instagram and LinkedIn

Connect with Vinay on X and LinkedIn

What did you think about this episode? What would you like to hear more about? Or simply, write in and say hello! podcast@c2cod.com

Subscribe to us on your favorite platforms – Google Podcasts, Apple Podcasts, Spotify, Overcast, Tune In Alexa, Stitcher, Jio Saavn and more.

This podcast is sponsored by C2C-OD, your Organizational Development consulting partner ‘Bringing People and Strategy Together’. Follow @c2cod on Twitter, LinkedIn, Instagram, Facebook