S4:E2 The Customer Experience System - Purple Goldfish Review with Stan Phelps cover art

S4:E2 The Customer Experience System - Purple Goldfish Review with Stan Phelps

S4:E2 The Customer Experience System - Purple Goldfish Review with Stan Phelps

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Summary

 In this episode, Stan Phelps, author of the Goldfish series of books, explains how a structured customer experience system and clear process can unlock sustainable business growth by focusing on the experience you provide to your current customers.

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