Send a text

What separates a good company from a truly great organization?

In this episode of the Leadership Excellence Podcast, George and Dr. Tom Lawless explore powerful lessons from Lean Leadership, Toyota’s philosophy, and the principles behind Good to Great.

This conversation dives deep into:

✅ Why great companies start with passion for the customer
✅ The difference between “and” thinking vs. “or” thinking
✅ Why innovation comes from experimentation at the Gemba
✅ How people are your only appreciating asset
✅ What it takes to build a strong, coherent, cohesive culture
✅ Practical reflection questions you can apply this week

If you want to move from knowing about leadership… to actually practicing it… this episode is for you.

⏱ Timestamps

00:00 – Welcome to the Leadership Excellence Podcast
00:32 – Jeff Liker on The Toyota Way & Lean Philosophy
01:06 – Lean Thinking vs. Traditional Mass Production
02:18 – Respect for People & Continuous Improvement
04:23 – Level 5 Leadership & Good to Great
05:36 – What Makes Companies Truly Great
06:01 – Passion for the Customer
07:12 – Building a Legacy Beyond Yourself
09:35 – “And Thinking” vs. “Or Thinking”
10:07 – Innovation Through Experimentation
10:38 – What is Gemba?
11:01 – People Are the Only Appreciating Asset
12:09 – Strong, Coherent, Cohesive Culture
12:32 – Tom & George: What Does “Good to Great” Really Mean?
15:28 – Productivity AND Quality (Not One or the Other)
17:39 – Why Developing People Takes Longer Than Fixing Processes
19:21 – How Leadership Shapes Culture
20:55 – One Hour Listening vs. Twenty Hours Doing
21:23 – Reflection Question #1: Customer First
24:06 – What Is Value? (From the Customer’s Perspective)
25:20 – How to Surprise & Delight Customers
28:47 – Quality vs. Productivity Debate
34:02 – Go to the Gemba: Lead with Your Feet
38:11 – Run Small Experiments This Week
41:03 – Are Your People Growing Under Your Leadership?
47:17 – What Legacy Are You Building?
52:39 – What Action Will You Take This Week?
56:46 – Leadership Growth Commitments from

Join Dr. Tom Lawless and George Trachilis every week for the Leadership Excellence Podcast LIVE! Be part of a growing global community of leaders dedicated to learning, reflection, and continuous improvement. Sessions are recorded every Wednesday at 4:30 PM CST, and everyone is welcome to listen in, learn, and engage with others who share a passion for leadership growth.

Simply visit LeadershipX.tv and register using the link at the top right corner of the homepage to receive your exclusive meeting access. We love having new faces join the conversation each week!

To help us ensure a smooth and focused live recording, please remember to STAY ON MUTE 🔇 and KEEP YOUR VIDEO OFF 🎥 until the hosts invite audience participation at the end of the session.

Every episode is a chance to grow, reflect, and strengthen your leadership mindset. Come learn alongside Tom and George as they explore timeless principles, share stories from the Gemba, and discuss the habits that define true leadership excellence.

🎧 Listen. Reflect. Lead Better — at LeadershipX.tv