S1E8 - AOCS - Satisfying customers even when you can't help
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S1E8 - AOCS - Satisfying customers even when you can't help
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Narrated by:
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By:
About this listen
What is it about? Why is it important
- Representative
- Customer
Story - Mac that was referred to me and lost a lot of documents. Could not recover them.
- Contacted me but would not say what they needed help with
- Referred by someone else
- Mac - not a Mac guy - Typically work on Windows
- Deleted files could not recover
- Had someone offer to help then felt abandoned
- Spent money on software and did not see it working
- Finished by offering
- Next Steps
- Possible places to call that might be able to help
Story - Calls about things that we cannot answer
- Identify issue
- See why called this number
- Try to transfer to person who can help rather than call center
- Apologize for having to transfer
- Emphasize regarding run-around
Find out more at http://actsofcustomerservice.com
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.