S1E10 - S1E10 - AOCS - Training - How to Greet Customers
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S1E10 - S1E10 - AOCS - Training - How to Greet Customers
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About this listen
A couple episodes ago I talked about the importance of training customer service staff. One of the main areas that need to be trained is how to greet customers.
Greeting customers Who is your customer? Why are they contacting you? How to answer the phone
- Smile
- Ask Questions
- LISTEN
- Acknowledge customer issue
- Repeat question to ensure understanding
How to reply to email
- Ensure you UNDERSTAND the issue
- Bullet Points
- Pictures/video/details without being overwhelming
- Encourage them to reach out with questions
How to answer a text/chat/tweet
Find out more at http://actsofcustomerservice.com
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.