In this episode of 'It's a Customer's World,' Andy Murray is joined by co-host Professor Molly Rapert to interview Rishad Tobaccowala, a globally recognized strategist and author. The conversation spans various topics including leadership mindset shifts, the evolving landscape of work, and the role of technology in shaping the future.

Rishad offers deep insights into how businesses can thrive by focusing on employee satisfaction and continuous learning. Practical advice is given on how to build a successful career, emphasizing the value of mentorship, collaboration, and lifelong learning. The discussion also delves into the role of AI and the need for in-person interactions in the hybrid work environment.

Rishad shares actionable recommendations for students and professionals, stressing the significance of curiosity, creativity, and generosity.

00:00 Introduction and Special Co-Host Announcement

00:49 Introducing Rishad Tobaccowala

02:16 Defining Customer-Centric Organizations

04:01 Shifting Leader Mindsets

05:23 The Age of De-Boss-ification

08:34 The Importance of Lifelong Learning

18:06 The Role of Passion and Side Hustles

25:52 The Importance of In-Person Interaction

27:17 Mentorship and Learning in a Modern World

31:09 Career Advice for Young Professionals

34:00 Building a Strong Professional Reputation

36:07 Defining Personal Purpose in Education

39:16 Future-Proofing and Leadership

45:31 The Power of Generosity and Continuous Learning

46:50 Concluding Thoughts and Final Advice