Rethinking WFM: Balancing Business, Customers & Agents | Episode 71
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Rethinking WFM: Balancing Business, Customers & Agents | Episode 71
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Summary
In this episode, Dan Smitley shares practical insights on how WFM leaders can better balance business goals, customer expectations, and employee needs. We also discuss collaboration, leadership, and where AI is taking Workforce Management next.
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