Change is the only constant in retail, yet driving it through vast, multi-site operations poses unique challenges. In this episode, Oliver Banks sits down with Darren Kay, a veteran retail leader with companies like Debenhams, Poundland and now Hobbycraf, to unpack how to deliver meaningful, sustainable change on the frontline. From aligning dispersed teams and balancing “business as usual” with transformation, to the power of clear communication and two-way dialogue, Darren shares hard-won lessons for embedding change as a daily habit rather than a disruptive project.

Listen to this podcast episode to hear:

• Learn how clear, honest “why” messaging secures frontline buy-in and bridges the gap between strategy and store-floor action.
• Understand the role of inclusive, cross-functional teams in overcoming geographic and organisational silos.
• Explore practical ways to prioritise change initiatives so they nest seamlessly within day-to-day operations.

The show notes are at www.obandco.uk/338.

The Retail Transformation Show is back and better than ever. In this episode, discover more about what happened to pause the weekly release schedule. You'll also hear what's changing and why Oliver is more energised and excited than ever.

Listen to this podcast episode to hear:

• Why pressing pause was the best way to level up the show’s impact for retail leaders.
• Why the sharpened mission will help cut through the noise to deliver bold, strategic transformation guidance.
• Discover revised plans on format, mixing quick tactical tips plus in-depth conversations with top executives.

AI seems to be everywhere - events, suppliers, press, work meetings. In terms of exposure, we've seen a huge surge. But when it comes to embedding AI into retail operating models, most organisations are still finding their feet. The real opportunity lies not in flashy tools or futuristic hype, but in using AI to enhance decision-making, sharpen execution, and empower teams. The value is in the simple and scalable, rather than the sexy. In this episode, we explore how AI can blend into your operating model and business to amplify what you're best at.

Listen to this episode and hear:

• Why reframing AI as augmented intelligence unlocks its real value in retail operations.
• Areas where AI is already augmenting retail operations in leading companies.
• Four principles to help you and your organisation to embrace AI more effectively.

Show notes are at www.obandco.uk/336.