Reinventing HR in Hospitality and Retail: Data, development, and diversity - with Tracy Chau and Helen Robinson
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Reinventing HR in Hospitality and Retail: Data, development, and diversity - with Tracy Chau and Helen Robinson
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About this listen
In this episode, Martin is joined by two brilliant talent leaders: Tracy Chau, Vibe & Hire Lead at Simmons Bar, and Helen Robinson, Head of Talent, Belonging & Early Careers at Dunelm.
We dive deep into what it really takes to build a culture that sticks — and keeps your best people sticking around. Tracy shares how Simmons transformed its high-turnover hospitality culture by setting better expectations, hiring on kindness (not just cocktail skills!), and giving employees real growth feedback — even when it means helping them leave well.
Meanwhile, Helen lifts the lid on Dunelm’s “culture soup” — a recipe rooted in strong values, a feeling of belonging, and ongoing conversations with colleagues to make sure their experiences match the company’s ambitions. She unpacks how Dunelm ties DEI efforts directly to business outcomes, ensuring inclusion is baked into leadership and product decisions.
HR Unscripted is brought to you by TalentMapper and produced by Shake Content.
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