Today's guest is Hywel Carver! Hywel is co-founder and CEO of Skiller Whale, which provides live team coaching for software engineering teams. With Hywel, we got deep into what makes traditional developer training awful, what engineers truly learn and what they should learn. Then we explored how to measure the impact of learning and how AI may possibly change both how learning works and our own skills.(00:00) Preview(01:15) Introduction(02:22) Hywel's journey in tech(06:20) Spreading good learning(07:55) Training as a compliance(09:34) The effectiveness of learning(12:42) Training with an expert(18:02) Knowledge, Skill and Wisdom(24:16) How Skiller Whale works?(30:26) The outcomes(34:53) Finding the proper learning method(40:12) Measuring learning value(46:54) AI, humans and code bases—You can also find this at:• 📬 Newsletter: https://refactoring.fm• 🎧 Spotify: https://open.spotify.com/show/7Luds9dmzZDoDC8Q7EMbSw• 📱 Apple: https://podcasts.apple.com/us/podcast/refactoring-podcast/id1719137305—For inquiries about sponsoring the podcast, or appearing as a guest, email: luca@refactoring.club

Today's guest is Darragh Curran!

Darragh is the CTO of Intercom, which is one of the world's leading customer service products with more than 600 million users.

With Darragh, we talked about how AI poses at the same time an existential risk and an incredible opportunity for Intercom, and how this led them to the decision of creating a completely separate product and deflect most team resources to it.

Then we discussed how AI is being adopted inside Intercom itself to achieve Darragh's ambitious goal of doubling the team's productivity.

And finally, we explored Darragh's own role as CTO and what he believes he needs to get right to make all of this happen.

(00:00) Preview

(01:31) Introduction

(02:19) How Intercom changed with AI

(07:02) Intercom and Fin

(11:37) AI productivity gains

(16:36) Measuring productivity increase

(25:06) Experience and AI

(31:02) AI in large and legacy systems

(32:47) The CTO role in an AI framework

(38:56) Good for human = Good for AI

(42:03) Improving AI models: Fin's case

(45:03) How Fin improved so fast

(49:08) One big challenge

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You can also find this at:

• 📬 Newsletter: https://refactoring.fm

• 🎧 Spotify: https://open.spotify.com/show/7Luds9dmzZDoDC8Q7EMbSw

• 📱 Apple: https://podcasts.apple.com/us/podcast/refactoring-podcast/id1719137305

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For inquiries about sponsoring the podcast, or appearing as a guest, email: luca@refactoring.club

Today's guest is Meg Adams!Meg is Senior Director of Engineering for the New York Times. With Meg, we talked about her fantastic journey in tech, from management in sales and retail, to learning software development from scratch, to management again, but this time in technology. And then we especially talked about Neuro Leadership, what it is, how you can apply it in practice in your team processes, and how things are different for ICs versus managers, and how you scale all of this to your whole organization.(01:22) Introduction(01:38) Meg's journey in tech(06:03) Managing skills in individual contribution(09:32) What is Neuroleadership?(11:06) Neuroleadership in tech(14:12) The SCARF model(21:18) Applying the SCARF(27:29) Designing good communication(30:42) Psychological safety(35:10) Identifying a threat(38:28) Making SCARF model part of a culture(41:27) A good example: Meg's time at Etsy—This episode is brought to you by Augment Code! Augment Code is the only AI engineering platform built for real engineering teams.Learn more at augmentcode.com!—You can also find this at:• 📬 Newsletter: https://refactoring.fm• 🎧 Spotify: https://open.spotify.com/show/7Luds9dmzZDoDC8Q7EMbSw• 📱 Apple: https://podcasts.apple.com/us/podcast/refactoring-podcast/id1719137305—For inquiries about sponsoring the podcast, or appearing as a guest, email: luca@refactoring.club