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Real Transformations

Real Transformations

By: New Books Network
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Business Change That Works from the Inside Out - Cohosts Dan Hill, PhD & Julie Anixter explore how to transform workplaces by linking inner reality (mindsets and emotions) to outer reality (strategy, execution, and results). Economics
Episodes
  • Re-Evaluating CX in the AI Era

    Re-Evaluating CX in the AI Era
    Jul 30 2026
    Michael Brand is a CX strategist and trainer, based in Switzerland, who has been named a Thinkers 360 Top 50 Global Thought Leader on Customer Loyalty. Dr. Vincent Covello directs the Center for Risk Communications, and is a nationally and internationally recognized trainer, researcher, consultant, and expert in emergency, crisis, risk, and change communications. Deanna Leonard is a futurist, executive coach, and AI transformation leader. Her career has spanned senior leadership posts across a wide range of Fortune 500 companies. In this freewheeling, one-hour roundtable discussion, the focus is on the Customer Experience through the lens of both the opportunities and misuses that AI involves. The topics addressed include the following: 1) the importance of active listening, 2) the 20 words that can make or break an exchange with a customer, 3) how front-line CX employees can be enabled to do their jobs better, and 4) the need for training budgets to be protected, if not increased. In emotional terms, two feelings rise to prominence in this session: fear (of not being heard and responded to) and trust (rooted in the demonstration of caring before knowledge gets shared or an action-step taken). The answers as to who people trust, and why, when experiencing stress will be sure to surprise you. Real Transformations: Business Change That Works from the Inside Out is co-hosted by Julie Anixter and Dan Hill, PhD, entrepreneurs with deep experience as corporate change agents, devoted to helping companies make continuous change work for everyone through clarity and connection. To learn about their keynote talks, workshops and labs, check out Real-Transformation.com.
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    43 mins
  • Systemic, Non-Linear Change Is Today’s Path Forward

    Systemic, Non-Linear Change Is Today’s Path Forward
    Jul 23 2026
    Ilene Fischer is the founder and CEO of Sophia Network, where she guides executive leaders through the turbulence of disruptive change, mergers, reorganizations, and breakthrough innovations – applying her signature Innovation Ecosystems methodology to turn strategic vision into reality. Earlier in her career, she was a partner at Charlie Kiefer’s Innovation Associates and managing director at the Tom Peters Company, and has been an advocate for women’s causes in an array of fields. “Innovation theatre” in which changes are promised without ever happening is Ilene’s bete noire. Give me a corporate culture steeped in fear, and you can be sure that vital experimentation won’t be valued. In this interview, she makes a strong case for constant iteration that cuts across departmental silos in order to keep pace with the nine disruptive factors she sees as happening simultaneously in the business world today. Is AI big? Yes. But so is what quantum computing makes possible. One of the biggest points she makes in this conversation is that companies are starved for multidisciplinary talent, and the talent they do manage is attract will leave promptly if not given a license to apply that talent and achieve results. Change starts with deep listening (no judging) and grows exponentially into a virtuous circle if done with respect; fail that test, and a vicious cycle will emerge instead. Ilene's book Innovation Ecosystems: A Dynamic Blueprint for Organizational Success and Engagement is published by John Murray Press, a division of Hachette. The book will be released on October 20 and is available for preorder now. Real Transformations: Business Change That Works from the Inside Out is co-hosted by Julie Anixter and Dan Hill, PhD, entrepreneurs with deep experience as corporate change agents, devoted to helping companies make continuous change work for everyone through clarity and connection. To learn about their keynote talks, workshops and labs, check out Real-Transformation.com.
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    28 mins
  • On “Turtling” Versus Being Primed for Possibilities

    On “Turtling” Versus Being Primed for Possibilities
    Jul 9 2026
    Tissa Richards is a leadership expert, keynote speaker, and the award-winning author of No Permission Needed and Rethinking Resilience: Fueling Your Competitive Advantage. Her mission is to help bold, high-capacity leaders become unshakable. A repeat tech founder and CEO who has raised millions in funding, Tissa advises a wide array of companies on innovation and performance. In an era when trust is eroding, holding back and failing to communicate is a greater failing than ever. Rather than act like a turtle withdrawing into your shell, be bold: that’s the message here. The better route is to be in learning more, applying lessons learned from “failures” so that you can seize on the opportunities ahead. Most of all, remember that resiliency is a team sport; the lone hero won’t cut it in a world where exponential growth happens through the chemistry of a community that provides synergy. Case in point: Tissa mentions her interview with a former Executive at Campbell’s, whose Prickly Pear Council proved to be so successful in airing and resolving conflicts that eventually it no longer needed to exist. Real Transformations: Business Change That Works from the Inside Out is co-hosted by Julie Anixter and Dan Hill, PhD, entrepreneurs with deep experience as corporate change agents, devoted to helping companies make continuous change work for everyone through clarity and connection. To learn about their keynote talks, workshops and labs, check out Real-Transformation.com.
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    31 mins
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