Episodes

  • Powering the Future: How Public Utilities Can Lead the AI Revolution
    Apr 25 2025

    We sit down with Nur Bernhardt, Vice President at Cloverleaf Infrastructure, to explore how public utilities can collaborate with Cloverleaf to attract new large loads. We’ll dive into the surging electricity demand driven by AI-powered data centers, the challenges and opportunities for utilities, and the critical role of grid infrastructure in shaping the future of energy and technology. Join us for a compelling conversation on how innovation and strategic investments can position utilities at the forefront of this transformation.

    Note: This podcast was adapted from a live webinar

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    1 hr
  • DBT & ASD Deep Dive with Critical Infrastructure Security Experts
    Mar 28 2025

    Is safeguarding your critical infrastructure and utility assets a top priority? In an era of increasing threats, understanding vulnerabilities and implementing robust security measures are no longer optional—they are essential.

    This comprehensive session will give you actionable insights into two pivotal tools in modern physical security planning: Design Basis Threat (DBT) and Adversary Sequence Diagrams (ASD). Learn how to proactively identify vulnerabilities and develop targeted protective strategies to enhance the resiliency of your critical infrastructure against sophisticated adversaries.

    Note: This podcast was adapted from a live webinar


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    41 mins
  • Boost Efficiency & Customer Satisfaction with Text Messaging
    Mar 21 2025

    Discover how Bryan Texas Utilities and the City of Bryan Water Department are using text messaging to enhance customer service and streamline internal operations. Join Richard Papa, General Manager at TextPower, as he interviews Kala Jeske, AMI Data Specialist, and Meagan Brown, Public Information Officer and Energy Services Manager, to explore real-world strategies that improve efficiency and engagement. Don’t miss this opportunity to gain insights you can apply to your own utility!

    Note: This podcast was adapted from a live webinar.

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    59 mins
  • Power Up Your Utility: Harnessing Mobile Work Order Management
    Oct 11 2024

    NOTE: This is a recorded adaptation of a live presentation.

    Utilities struggle with inefficient, paper-based work order systems that lead to delays, errors, and poor visibility into field operations. Outdated paper-based systems hamper your productivity and make it difficult for utilities to maintain critical infrastructure on time and cost-effectively.

    Discover how mobile work order management can transform your utility's operations. This webinar explores the power of integrating mobile solutions with enterprise resource planning (ERP) and enterprise asset management (EAM) systems, such as SAP, Oracle, and IBM Maximo.

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    39 mins
  • Empower the Public – Amp Up Your Public Power Week
    Sep 6 2024

    NOTE: This is a recorded adaptation of a live presentation.

    Celebrate Public Power Week by teaching the next generation about the value of community-owned, not-for-profit public power. In this one-hour webinar, you’ll learn how to use Public Power Week celebrations to introduce kids (and their families) to your public power story. This webinar will feature expert insights and actionable strategies for pulling off celebrations that spark a passion for energy — in both children and adults!

    Learn from Kerrville Public Utility Board in Texas and the Monster Detective Collective team as they share their expertise in creating successful Public Power Week events.

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    59 mins
  • Customer Engagement Strategies for Community-Owned Utilities
    Aug 30 2024

    NOTE: This is a recorded adaptation of a live presentation.

    Community-owned utilities play a vital role in providing essential services and fostering community well-being. Unlike large investor-owned counterparts, these utilities operate with a distinct focus on local needs, values and accountability. However, they often face unique challenges in engaging customers and maintaining community support.

    In this presentation, we will delve into effective customer engagement strategies tailored specifically for community-owned utilities. From leveraging local partnerships to implementing innovative communication approaches, we'll explore practical methods to enhance customer satisfaction, promote community involvement and build engagement with community-owned utilities.

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    55 mins
  • Protecting the Grid: Understanding Physical Security and Preventing Ballistic Attacks on Substations
    Aug 23 2024

    NOTE: This is a recorded adaptation of a live presentation.

    Blackouts. Data loss. Emergency communications disrupted. These aren't just movie scenes - they're the potential consequences of a growing threat: ballistic attacks on substations.

    Ballistic attacks can cause:

    • Widespread power outages lasting for weeks
    • Disruption of critical services like hospitals and water treatment
    • Millions of dollars in economic losses

    The good news? You can take steps to protect your utility's assets and critical infrastructure. Listen as we talk to Permacast Walls about:

    • The alarming rise of ballistic attacks on substations across the US.
    • How these attacks can cripple your community and disrupt essential services.
    • Actionable steps you can take to protect utility assets
    • Design Basis Threat (DBT)
    • Secure by design
    • CIP-014, CIP-006
    • Vulnerability of Integrated Security Analysis (VISA)
    • Physical security workshops available via SERC.
    • Physical security resources available to investor-owned, public power, and rural electric cooperative utilities.
    • Permacast Walls role in manufacturing UL 752 level 10, precast concrete ballistic walls, and turnkey physical security solutions to critical infrastructure and utilities across North America.
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    47 mins
  • Driving Municipal Utility Excellence: Streamlining Energy Programs for Customers and Employees
    Apr 24 2024

    NOTE: This is a recorded adaptation of a live presentation.

    How are lean municipal utility teams successfully managing and scaling their renewable energy and EV programs? Tune in to this edition of PublicPowerX to find out!

    Learn how public power utilities and joint action agencies are using software to digitalize customer engagement and automate program workflows and reporting.

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    53 mins