As project managers, we spend a lot of time talking about tools, processes, and delivery frameworks—but far less time talking about the invisible structure that holds projects together: trust.

In this Top Shelf Replay episode of Project Management Happy Hour, Kim Essendrup and Kate Anderson revisit one of the show's earliest and most enduring concepts: Trust Bricks. Originally recorded in 2018, this short but powerful episode explores how trust is built—not through grand gestures or heroic saves—but through consistent, everyday actions that compound over time.

The core idea is simple: trust is predictability. When you repeatedly do what you say you'll do—whether that's sending meeting notes on time, honoring estimates, or showing up prepared—you lay one small Trust Brick at a time. Over weeks, months, and years, those bricks form a structure strong enough to withstand missed deadlines, bad news, or the occasional broken promise.

Kim and Kate break down why Trust Bricks matter so much in project environments:

• Teams are more honest with you when they trust you

• Estimates improve when people believe they won't be punished for telling the truth

• Difficult conversations become easier when everyone believes you're on the same side

• Sponsors give you more latitude when your track record is consistent

The conversation also explores what happens when trust breaks—and how the same Trust Brick approach can be used to rebuild credibility. Rather than trying to restore trust with a single "big win," the hosts argue that rebuilding starts small: partial deliverables, frequent check-ins, and deliberately meeting micro-commitments until confidence is restored.

In the replay commentary, Kim and Kate reflect on how their thinking has evolved since the original recording. They discuss:

• The role of showing up consistently, even when no explicit promise was made

• How trust operates differently in virtual and remote teams

• Why strong performers can accidentally set expectations that lead to burnout

• How leaders vary widely in how much "trust damage" they tolerate before overreacting

The episode also revisits the journey of Trust Bricks beyond the podcast, including Kim's experience delivering a TEDx talk on the topic and refining the framework into three enduring lessons:

1. You are always building or breaking Trust Bricks—whether you realize it or not

2. Missed expectations don't pause trust building; they actively tear it down

3. Unspoken expectations are the fastest way to accidentally destroy trust

This episode is a reminder that trust isn't soft, vague, or optional—it's a core delivery skill. If you want stakeholders who back you, teams who tell you the truth, and projects that don't require constant firefighting, it starts with sweating the small commitments.

The next time you make a commitment—big or small—ask yourself:
Am I laying a brick… or cracking one?

Check out Kim's TEDx talk at trust-bricks.com or on the TED youtube channel

Want more PM reality without the fluff? Join the PMHH membership for courses, templates, community, and direct access to Kate and Kim.
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Kim and Kate settle in for a classic PM Happy Hour episode — the kind where the drinks are metaphorical, the conversation is wandering in the best way, and the insights sneak up on you. This one covers three big themes that hit close to home for project managers, leaders, and anyone who's ever had to keep a project — or a career — moving forward despite chaos.

It starts with a deceptively simple question: How do you describe what a PM actually does for a living? Kim brings his favorite one-sentence description, and Kate immediately pokes at it (lovingly) to reveal the gaps between a tidy definition and the messy reality of day-to-day PM work. Together they break down the core functions that aren't on the job description: expectation-setting, alignment-building, timeline-translating, political-atmosphere-reading. Yes, PMs manage plans — but they also manage humans, assumptions, ambiguity, and the definition of "done," which shifts more than anyone wants to admit. The conversation hits on why this matters so much for stakeholder alignment, project success, and your own sanity.

From there, the discussion pivots to fear in decision-making — specifically, how fear quietly creeps into choices that leaders and teams make every day. Kim shares a general's perspective on why big decisions get stalled ("people won't make hard decisions if it forces them to change"), and Kate adds their own real-world examples of hesitation disguised as caution. They unpack how fear leads to risk-avoidant behavior, analysis paralysis, unnecessary escalations, or decisions that look safe but actually create more work downstream. This part of the conversation digs into the psychology of leadership, the emotional drivers behind "bad" decisions, and how project managers can spot when fear — not logic — is driving a stakeholder's position. Along the way, they also reflect on why PMs sometimes avoid decisions themselves, even when they know the right call.

Finally, Kim and Kate open up about what they've learned from going out on their own and being their own boss — the good, the bad, and the "wow, nobody warned me about this part." They talk candidly about leaving stable corporate paths, the discomfort of striking out solo, the thrill of autonomy, and the realities of running a business while also running your own mental health. Listeners get the inside picture of what independence really looks like: the freedom, the discipline, the failures, the self-doubt, and the eventual confidence that comes from owning your decisions and your livelihood. This segment offers honest lessons learned for anyone considering consulting, freelancing, starting a business, or just trying to build a healthier professional life.

Through all three topics, the conversation carries the familiar PMHH rhythm: candid laughter, a little self-roasting, and the practical wisdom that comes from having been around the block more times than they're willing to count. It's not a tidy thematic episode — it's better than that. It's a Happy Hour catch-up that turns into real insight about project leadership, stakeholder psychology, career development, and the everyday challenges PMs face.

If you've ever struggled to explain your job, watched fear take over a meeting, or wondered what life might look like outside the corporate bubble, you'll find something in this episode that feels uncomfortably familiar — and maybe a little inspiring.

Want more PM reality without the fluff? Join the PMHH membership for courses, templates, community, and direct access to Kate and Kim.
https://pmhappyhour.com/membership