Emotional Intelligence is more important than ever in this age of generative, conversational, and agentic AI.

In this episode, Grant Herbert introduces a new model of Emotional Intelligence, developed through nearly two decades of working with professional services leaders around the world.

This model provides a roadmap to help you navigate your emotions in the age of AI.

You’ll discover the 4 essential areas of development for you and your people.

This episode sets a foundation for further videos where he will unpack each competency in depth throughout the year.

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In this episode, you’ll learn:

• Why Emotional Intelligence matter so much in the intelligence age
• What emotions are and how they unfold in the moment
• Why we need an updated model that is relevant to today
• The 4 areas of emotional intelligence development: Clarity, Control, Connection and Collaboration

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The Emotional Navigation Roadmap™ Framework

Clarity (Self Awareness)
Control (Self Management)

Connection (Social Awareness)
Collaboration (Relationship Management)

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Reflection question:

How do your emotions effect your ability to get the results you want?

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Resources and next steps:

Join the live 20 Minute Transformation sessions where Grant teaches one shift at a time: https://www.professionalservicesleadership.com

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About Grant Herbert:

Grant Herbert is a global leadership expert, author of Professional Services Leadership, and founder of the Professional Services Leadership Academy. He helps professionals develop the leadership capability required to increase their influence, income, and impact without burning out.

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Subscribe for more leadership insights designed specifically for professional services.

Are you doing really well technically?

OK, you have skills and abilities that allow you to do what it is that you've trained to do, but you still feel something's wrong and feel that you're not cutting it. We understand that feeling all too well, not only in my own lives, but in the lives of everybody that we are working with right now around the world, and it's got nothing to do with your technical skills.

In this episode, Grant Herbert shares with you the most important shift of all. Shift 1: Identity – From Conflicted to Congruent

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In this episode, you’ll learn:

• Why you feel stuck right now and how to change that

• The 3 universal fears that control your thinking and behaviour

• How to shift your inner dialogue and change your results

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Resources and next steps:

Join the live 20 Minute Transformation sessions where Grant teaches one shift at a time: https://www.professionalservicesleadership.com/community

⸻

About Grant Herbert:

Grant Herbert is a global leadership expert, author of Professional Services Leadership, and founder of the Professional Services Leadership Academy. He helps professionals develop the leadership capability required to increase their influence, income, and impact without burning out.

⸻

Subscribe for more leadership insights designed specifically for professional services.

Leadership is not what it used to be.

Professional services leaders are operating in a fundamentally different environment. AI, disruption, and increasing complexity have created we call the Intelligence Age, and succeeding in this environment requires a new approach to leadership.

In this episode, Grant introduces his 9 Crucial Shifts Leadership Framework, a roadmap developed from nearly two decades of working with professional services firms globally.

These nine shifts help leaders move beyond transactional management and develop the transformational leadership capability needed for long-term success.

This episode lays the foundation for a deeper exploration of each shift in the coming episodes.

In this episode:

• Why traditional leadership models are no longer sustainable

• The three core areas of leadership development

• The nine leadership shifts required for modern professionals

• How to move from burnout-driven performance to sustainable success

• Why your leadership identity shapes everything else

Key question to reflect on: Which of the nine shifts would most transform your leadership if you focused on it now?

Professional Services Leadership Academy

https://www.professionalservicesleadership.com

Many senior professionals look successful on paper — strong roles, good income, solid reputations — yet quietly feel that something is off.

Not because things are going badly.

But because the rules they built their careers on no longer seem to fit the world they’re leading in.

In this episode, I share what I’m hearing in honest, behind-closed-doors conversations with partners, directors, and senior leaders across professional services — and why leadership today feels heavier than it used to.

This isn’t about working harder or pushing through.

It’s about direction, alignment, and how leadership is shifting in response to a different world.

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In This Episode, We Explore:

- Why many successful leaders feel disconnected despite continued achievement

- How “autopilot leadership” develops — and the quiet cost it creates

- Why effort is no longer the problem, but direction often is

- The difference between achievement and alignment

- What more sustainable, intentional leadership can look like today

- Reflective questions to help you notice where leadership may feel heavier than it needs to

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A Question to Sit With:

Where might you be running on autopilot — and what version of success are you still chasing?

This isn’t a question to answer quickly.

It’s one worth spending time with.

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Continue the Conversation:

This is the work I’m privileged to do with leaders behind closed doors — helping them realign how they lead, without needing to walk away from what they’ve built.

If this episode resonates:

- I host a free professional community where these conversations continue

- I also run a short 20-minute live session every two weeks, focused on one leadership shift at a time

There’s no pressure and no pitch — just space to think more clearly about how you lead.

https://www.professionalservicesleadership.com